December 2023 by Simone S
Good customer service.
October 2023 by Lloyd Green
Don't ever bank with santander!! Cheltenham branch...Customer service is appalling make promises to you that they have no intention of keeping. Refuse to let you withdraw amounts in certain denominations you would like. Even refuse to order it in for you. Say anything you want to hear just to move onto the next Customer. Only open 9am-3pm which makes it worse when you take time off work to only be messed around. Absolute joke of a bank. Wouldn't even call it a bank. Just bypass this place and open a lloyds or a natwest way better services and appreciated alot more.
September 2023 by Mel Flynn
Staff were rude to myself and a elderly lady in line in front of me. Really spoke down to her and got frustrated. Tried to make an appointment to see someone at a later time about multiple things to discuss and the lady was dismissive until I insisted. Customer service skills are lacking in this branch
July 2023 by Rach
Thank you Nathanial for helping me with my dispute over a parcel. It has been successful and i couldn?t have done it without your help.
October 2022 by Justin Dunne
Always ridiculous queues. Needs more staff.
February 2022 by Lyra Silvertongue
Had an issue with my debit card and thankfully the manager Greg was able to fix it. I can?t use online banking very well so was very happy.
December 2021 by Emily Vincent
No one every picks up the phone! EVER!
October 2021 by Declan Hx
Thank you for your help :)
October 2021 by Declan
Thank you for your help :)
July 2021 by Pepe de Silve
Unprofessional!
July 2021 by Norman Sellers
local branch phone number dead , cutomer contact number not accepting calls other than covid calls, chat line does not work , no business enquiry contact details obvious ..I am a serious business customer enquiry but very disappointed
September 2020 by Denise Fohn
It's nearly 2020 and they still adopt a quaint 1960's policy that long customer queques for the manned service counters are an acceptable practice, particulary during peak times (lunch period). It's frustrating having to wait 25 mins to liaise with a human. Countless times I've walked out as I've had to be somewhere else on time.
September 2020 by Cynicalsixty
All too often lack of staff to serve customers at windows. Frequently only one at the three possible . Often long waits.
September 2020 by G
4 attempts to open a bank account - mental this day and age. Went elsewhere in the end
July 2017 by Josh Skints
Terrible customer service. Tried to deposit some cash in my business account safely over the counter, was refused and told to use cash machine by open door on busy High St or told to go to Post Office. Asked to speak to the manager, was refused that. After 45 minutes of aggravation with the machines that weren't working, was told they would take my cash at the counter "as a gesture of good faith." It all could've been so simple, and was made to feel unreasonable the whole time. Avoid this branch if you don't need to go.