March 2024 by Dane Skinner
Sent me home with a damaged item of clothing. When I noticed I went back to the store and they refused to exchange or refund me insinuating I?d damaged the item. Conned me of £60.
February 2024 by Hannah
We bought some coffees and a cake from John Lewis' cafe called The Place to Eat?? It was our first time ordering from here and we thought the atmosphere was so lovely and wholesome. Our coffees were a bit bitter and the cups were quite small but everyone has different preferences, so we didn't mind :) However the pumpkin spice cake was absolutely delish! Also the staff were very nice, the service was quick too. Overall we had a great experience??
February 2024 by Judy Scurlock
Ate at their Cafe "A Place to Eat". Chips were nice and hot. Peas were tasty, however the fish was over heated and a bit hard. The toastie was nice, so was the quiche.
February 2024 by bill dennis
I don't like the way JL is going. Hiving off the flooring section to a franchise is one thing. Getting a phone call from them to chivvy us up on a purchase is quite another.
February 2024 by Charles Gaston
Hi yes it?s very nice and the staff are very friendly and helpful. Thanks
February 2024 by hilary lonie
Beautiful store, easy to get around, helpful staff, great service
January 2024 by Tom Ely
Try to return unwanted gifts from John Lewis. They were branded John Lewis products.I did not have a recipt of proof of purchase as it was a gift. The products were sealed and unopened. I was told they were not able to even give a credit note. It was a computer said no moment! Not great customer service for a company which prides itself on its service. No understanding or flexibility.
January 2024 by Hand Grenade Guitars
Two puddles of dog urine spoilt and a disgusting toilet spoilt our shopping experience.
December 2023 by John Martin
Went for Coffee on Sunday at JL Cheltenham. Store closes at 4.30 and advertised closing time of Coffee shops was 4.00pm. Went to both Coffee shops in the store at 3.10 to be told they were now closed. Customers sat in the coffee shops still at 4.10 when I passed again. Shocking service. I called the store number to let them management team know that this was not really the kind of service JL were known for. However you can only get through to an automated service that then takes you to a call centre in South Africa who can not put you through and only offer a call back after they have contacted the store. Really! This shows now concern for genuine feed back and is so inefficient . JL you have lost the plot and a loyal customer.
December 2023 by Rhys Adams
Excellent store, one of the best John Lewis branches I?ve been in to.Great selection of items to see, friendly and helpful staff and a live DJ at the front to get people into the Christmas spirit.
December 2023 by Colin Sutton
I went Christmas shopping and one of the things I wanted to get was perfume for my wife. So I went into John Lewis in Cheltenham.All I wanted was ?just? perfume with the EXPECTATION of potentially buying the perfume, pay and go like other shops. Not this time. I came across Julianna. For something which is normally a mundane transaction turned into a buying EXPERIENCE. To use the tired worn out phrase ?BEYOND EXPECTATIONS? would not be fair to Julianna. This was TRULY beyond expectations.She was very friendly, approachable while maintaining full professionalism.She packed the perfume in a Dior bag and made it look fantastic and presentable rather than just drop it in.I asked her where the men?s fragrances are so I can tell my wife what I want to get and without asking, she gave me some free samples to try out. Customer service like this is rare in todays retail industry and I certainly commend her.What an asset Julianna is to your company!
December 2023 by David Randle
The John Lewis in Cheltenham was great to attend. It?s a shame that the Birmingham City centre branch at the Central had to closed. Hence why I travelled to Cheltenham to do some of my Christmas shopping. The staff were professional and friendly. Good traditional service, without being pushy. Keep up the good work.
December 2023 by Ruby Smith
The lady in Charlotte tilbury with the dark hair and nose studs was absolutely amazing. Perfect customer services alongside with extensive product knowledge which absolutely wowed meDefinitely should not go unnoticed she needs a pat on the back
November 2023 by Djaygizmo
I came into John Lewis today for a return and was met with quite rude abrupt service from staff member Sian, on an item which was bought recently and I had opened the plastic wrapper so was unable to receive a refund. She was not empathetic to the issue I had. My recent experience with John Lewis customer service left me not wanting to come back into the shop. :(
November 2023 by Chris Latham
Chaotic layout makes finding anything virtually impossible. No prices on or anywhere near many of the items, some with misleading labels that are for a different product. Limited staff who mainly seemed to have to go and ask someone else before they could answer my query. I had to go to 3 different areas of the store, before I found the Christmas gift tags, bizarrely they were nowhere near the Christmas shop. Solihull store has always been better run than Cheltenham, I won?t be going back to the Cheltenham store.
