March 2024 by Judith Buckingham
Awful. Was given an appointment to collect my new glasses. I arrived on time after making a special trip. They could not find my glasses. I was told they weren't there so I would not have been notified to make an appointment. Someone said they would look into it and then I should make yet another appointment. I asked for the Cheltenham number which they gave me. I left for the long trek home and the branch contacted me. I could not take the call as not convenient. I called back 3 minutes later. The appointment line had a dead tone. I called again. No answer. I called Head office who gave me the same branch number. I tried 3 more times to contact them. The time was approx 5.15. I was then contacted by Nico at Boots who left a message to say my glasses were in store. I was now 45 minutes away from the branch! What a shoddy, disorganised service. I needed the glasses for an important meeting tomorrow. I have not been able to organise an appointment.
March 2024 by Nochka
The service I received from the optician Debbie and her colleagues could not have been better.Although it was beyond her remit to comment on my symptoms re sinusitis affecting my eyes she listened very compassionately. Her tests revealed that I had a macular hole in my left eye and she did all she could to help me.
March 2024 by Cecilia-Nicoleta Rosu
Had a great experience, very friendly and supportive staff
March 2024 by Amanda Sinfield
Professional and polite
March 2024 by Angela Heath
Very efficient service, thorough eye test and friendly knowledgable staff.
March 2024 by Peter Prater
Optician and optical Consultant Vicki both gave excellent service
March 2024 by Peter McDade
They are a very proficient team, from the start to the eye test to the choosing of frames. Informative and very friendly.
February 2024 by Linda Beaven
I am a new customer to Boots opticians and would highly recommend to family and friends.I thought the staff were very happy.professional and explained the process well.Overall very good experience.
February 2024 by Sarah Knightly Brown
Helpful staffEfficient service
February 2024 by Wayne Yeomans
Advice and knowledge from someone who actually wears Contact lenses without any hard sales like some other companies Many Thanks.
February 2024 by Steve Wilkinson
Overall the staff seemed stretched, hence quite a lot of waiting. The assistant who checked me in was good, friendly and engaging. The guy who actually did the eye test was also good and informative. The assistant who finished the visit let the overall experience down. I intended to purchase some additional glasses but came away not doing so as the assistant could not answer the queries I had and seem distracted and somewhat disinterested. Not a good visit.
February 2024 by Sheila Robertson
The optometrist, Jose is so caring and meticulous. I could not ask for better care.
February 2024 by Shirley Allison
Friendly efficient staff. Everything explained re tests carried out by Gordon. Lovely atmosphere in the shop. Thank you very much for the service proved.
January 2024 by Ann Midgley
Jose was very thorough in my examination. He was very professional
January 2024 by Cherri Tweedie
Not the best experience. Was sold mens glasses as women?s . Waited to have new pair tried calling 3 days no one answers the phone . Finialy got through to be told oh yes they here . Have been waiting to be contacted