January 2024 by Aejhaeciel J
The lady at the door or who was greeting(supposedly) the costumer is not very welcoming,no smile at all and we're standing in front of her but she pretend not seeing us.When she lifted her head and look at us she ddnt even said a word so i just asked for table for us.I would think she's the manager.However the old lady who served us was nice and even asked if we need anything.She's the reason why i gave service 3 stars.
December 2023 by Benjamin Oakley
Christmas dinner £60 a head and the food wasn?t great. Starter was lovely, but when the chefs can?t cook a sprout or carrots or anything that?s a vegetable then you?ve got a problem. We will not be having Christmas dinner here again. Disappointed isn?t the word.
December 2023 by Ann Martindale
The manager was great, however the food was beyond awful.What has happened to Beefeater it used to be so good.Cheap steak at a high cost, poorly cooked.
December 2023 by Kristian Jones
Food was lovely and reasonably priced for the portions we had, quick service, overall was a good meal only reason I take a star off was the service we had the first waitress was brilliant but after the shifts swapped over the second waitress was very patronizing and it felt like she was hovering around the table waiting for us to leave, was a shame because the food and the service from the rest of the staff was fantastic
December 2023 by Anita Woods
The Had a brilliant detailed menu for celiacs, GF and DF, very informative so I was able to make a confident selection without having to ask lots of questions and feel awkward ?The waitress was very helpful and efficient with bringing our food and drinks- thank youDietary restrictions: The Had a brilliant detailed menu for celiacs, GF and DF, very informative so I was able to make a confident selection without having to ask lots of questions and feel awkward ?Parking: There is a big selection that cater for every type of driver
December 2023 by jonathan thwaite
Staff were amazing the food was great, and I smashed through most of the menu ?
November 2023 by Margaret Oliver
We arrived at 5pm for tea and had a lovely meal, the chicken and bacon with the melt was cooked to perfection, not dried out and covered in cheese to hide the fact that it's overcooked!The ribs and chicken breast with chicken wings etc.. etc... was also great...especially when Philomena brought me 3 lemon wipes to clean up! The churros sundae was great, authentic, warm and crispy churros almost a foot long with fudge brownie, ice cream and cream, and chocolate sauce!Hubby hardly ever has a pud but the Meal Deal, and the fact it was our anniversary, made it an option, so why not...Cheesecake one night was eaten and enjoyed, but the Sticky toffee pudding and custard silenced him for a good 10 minutes!I have to say that the service was wonderful, with Philomena at tea, and the smiling young lady at breakfast, made us feel valued as guests and not an imposition, especially when even though she was busy, we were brought 2 glasses of water, ice and lemon as soon as I said I was thirsty.When we come to Cheltenham again, hopefully in April, we willbe back! Maggiex
November 2023 by Phillip Brookes
Food as expected. Service excellent. The premises are looking VERY tired. The gents' toilets cleanliness was very poor. If I had used the toilets before ordering food, I would have turned around and walked out.Parking: Cross Hands, Tewkesbury Road, Cheltenham
November 2023 by Stuart Hallett
Stayed next door at the premier Inn and I was well received . Food was very nice and cooked to order so nice and fresh. Had 2x very good meals here and 2x very nice
October 2023 by Jason Lee
Just had the worst mixed grill ever. Wrong sausages, run out of proper pork sausages but wasn't told. Manageress more bothered about talking to customers. Only good note was the lady behind bar at about 4 til 5. Lovely customer service from her. Shame I didn't get her name.
October 2023 by jim
Excellent breakfast today, perfect poached eggs and bacon cooked to my liking! Beans and hash brown also hot. Great ?
October 2023 by Andrew Harris
Although the breakfast was delicious, the main meal we had left a bit to be desired. Service was in the main not too bad, although not exceptional. One girl in the bar was the exception to the rule though and was absolutely superb. Unfortunately I didn't get her name.
October 2023 by Dizzy Deckdog
You get what you pay for. Cheap food, good size portions, usually a voucher to make it cheaper. Service is great. 2 women have worked there for years and they are
October 2023 by Sally Thompson
The waitress was very nice but the Sunday dinner was shocking. I had the ultimate roast which was supposed to have half a chicken on. I got a couple of overcooked pieces of white meat, overcooked beef and lamb. The best bits were the roast
October 2023 by Darrens Grass Cutting
This place seriously needs some customer service training. Waiting at the desk while staff stand and chat is just not acceptable. The one lady clearly doesn't want to work here and is generally rude. Service with a smile wouldn't go a miss here as clearly others on here have said the same. We waited 50 mins for our mains with about 20 mins of that with us watching it sat on the hot plate with the above lady just walking past it. Others were seated after us and had their food way before us too. Food didn't taste great as a result of the above sat there for so long. We also had a refillable drink sat for over 15 mins empty before anyone come over. It was just a shoddy service much like the one a few months ago. The place needs a revamp asap and some training. With so many places to eat in Cheltenham we wont be returning to this place anytime soon.
