December 2023 by Matthew
Only open half the day. How are people with a job meant to do any banking here?
December 2023 by Humphrey
Closed local branch. Now need a round trip of an hour and 10 minutes in travel, £5 to park, then anywhere between 15-30 minutes waiting in line.Barclays gross profit for the quarter ending September 30, 2023 was $7.922B, a 13.02% increase year-over-year. Barclays gross profit for the twelve months ending September 30, 2023 was $31.304B, a 0.73% increase year-over-year. Barclays annual gross profit for 2022 was $30.868B, a 2.31% increase from 2021.
November 2023 by Steve Jones
Never been to a worse bank branch in my life. Rude, condescending and uncaring.Try seeing someone....I dare you
October 2023 by Sukie Harrar
This is possibly the worst branch of Barclays in the country! We used to have the Manor Park branch which was brilliant.......the increase in automation and lack of human contact simply does not work...we can do a lot more remotely now, but when you visit the branch its because you need service from a member of the team. To make it worse, with just one branch in the Cheltenham... it closes at 3pm!........no counter service on a Saturday......its existence is actually questionable - sorry!
June 2023 by Izzy Byrne
Had to go to Barclays Bank in Cheltenham yesterday to pay in some cheques having tried for over an hour to do so on line without success. Awful system. While waiting I was very disappointed to hear how an old lady was dealt with by the bank employee. Didn?t hear what her issue was but she did not know what an app was, didn?t have a computer or i Pad or a smart phone. Instead of treating the lady as you would hope as clearly she needed help she was told to go home and telephone for an appointment. There will be more older people who are in a similar situation so I was disgusted that she was not dealt with in an understanding way. One has to assume Barclays are not providing training for front office staff to deal correctly with this type of situation but are quite happy to reduce staff, reduce branches and automate much of the banking processes. I expect better of Barclays.
April 2023 by Johanna de Colbert
Had a problem with one of my debit cards, luckily it was sorted quickly and problem explained as I am not good with technology
March 2023 by K M
This branch used to be very good but now the counter service has been cut back to 2pm closing, no good to those of us who aren't within a short distance during the working day. Even if you can endure the long queues to the counter there's no guarantee the staff will know what they're doing. My last three visits here have all ended up with their staff messing up, necessitating further visits to sort out issues of their making. All in all, pathetic.
March 2023 by Trystan Swale
This branch used to be very good but now the counter service has been cut back to 2pm closing, no good to those of us who aren't within a short distance during the working day. Even if you can endure the long queues to the counter there's no guarantee the staff will know what they're doing. My last three visits here have all ended up with their staff messing up, necessitating further visits to sort out issues of their making. All in all, pathetic.
March 2023 by Nick Hart
Friendly, helpful staff. The missing star is due to Barclays PLC policies/systems that prevented me doing what I needed without having to travel in to a branch.
June 2022 by michael stoate
Went to the bank today25/05/22 .. The person that I saw was from the top drawer an asset to Barclays Bank
March 2022 by Gareth Evans
Over £6 BILLION in profits yet increasing the Blue Rewards Scheme price. Typically penalising those who don't have 000s in their bank account.One of my least favourite and least trusted banks.
January 2022 by Kiril Kirilov
I am quite happy with them. I always do my banking there and had no problems so far.
July 2021 by Clive Brooks
Counter service abysmal!2 staff only and several times that I have been one cashier had customer for 40 minutes.Really frustrated when got to till that unable to dispense change as person who issued the cash had gone to lunch!! at 11.30 am. asked to return later !As you have to use counter service for change you have no choice went again today only to find counter service finishes at 2pm.having tried to get change yesterday due to very large queue so unable to wait.Would really help if there were more cashiers after all there were at least 3 people by ATM?s one surely could help out if queues are long.Very disappointed have been customer for 40 + years and expect a better service from a high street bank.
November 2018 by Richard Isaacs
Friendly helpful staff but unfortunately it's very busy. Would benefit from more staff so ques are shorter but probably most banks are the same.
September 2018 by Tony Brookes
ABSOLUTE RUBBISH SERVICE TRIED TO CONTACT REGARDS STOLEN CARD DIFFICULT TO COMMUNICATE WITH STAFF PASSED ROUND ON LOOP REPEATING SAME MESSAGE PASSED FROM ONE DEPARTMENT TO ANOTHER. wE ARE CHANGING OUR BANK TO sANTANDAR
