January 2025 by Puiu Robert
Disgusting staff
December 2024 by Dave C
Lack of supervisors/managers leave the floor staff on their own to sort issues, despite them not having the authorisation to do so. Terrible shopping experience.
October 2024 by HANNAH MOOGAN
What is going on with Asda George click and collect at the moment!! No one answers the phone been trying all morning. Still my order was supposed to be ready yesterday and still nothing and no status updates!! Sort it out not impressed
September 2024 by Roger Gilchrist
It's now been twice that you have not delivered my order. And on limited money you have left me without food. Once a break down of your van, and today a picking error. Your service has become a joke, I would not advise people to use your store . You need new management. Totally rubbish service.
September 2024 by Mark Field
The worst section for "fresh" meat I have come across from a big supermarket. The beef that was stocked would have fit in one trolley. Are they forcing us to become vegetarian or to just eat prepared food that is equivalent to junk food??? No wonder so many people are unhealthy & overweight in this country!!!
September 2024 by Scott Conder
Nice store. Helpful staff.
July 2024 by Maya Govind
Just now me and my family been there for shopping and experienced very tremendous experience from this guy from the counter. He was so rude towards me and my family. And the supervisor not even considered our complaint. After checkout this guy started to abuse us in his mother tounge. He was so racist towards us. He simply came for an argument with us in a rude way. And then my partner asked him to speak politely. He was smiling and at the same time he was swearing.
June 2024 by Petrina Hawkes
What is happening at Asda Cheltenham. It used to be such a good store. Now I rarely come out with a full shopping list as shelves are often empty or the product is suddenly no longer available and now I can?t guarantee my phone payment will work - one day it does, another it doesn?t. I don?t carry cards - it?s 2024!!! Staff are apologetic and say it?s a new system & doesn?t take American Express. Well it didn?t take any of the cards presented so I had to leave my shopping - I?m off to Aldi tomorrow - always works there!!!
May 2024 by Tim Cam
We've just been to this Asda and were disgusted to find just one till open with a cashier on it. There were 8 customers waiting with trollies full of shopping. There were 4 Adsa staff hovering around the self service area including a supervisor, who I asked if they could get another aisle opened. She told me that there physically wasn't anyone available ?About 8 minutes later another aisle was opened. Poor service Asda. We spent £215 on groceries and diesel, where is the customer service?? Maybe you should train more staff on operating tills. ??
May 2024 by Matthew Newman
Absolutely terrible customer service.I went into Asda to buy some medicine that contained paracetamol which is age restricted. The kid at the self service asked me for ID. I didn?t have it on me. Straight away proceeded to go through my bags and take the items out without saying another word. First of all being in my 30s and getting asked for ID is completely ridiculous, for a 16 restricted item. But fair enough, I worked in retail. Fine.But what?s NOT acceptable is no apologising to a customer and not offering to hold the items back whilst ID is being retrieved or doing anything at all to try and be helpful.To add to this, a few months ago the alarm barriers set off every time staff and customers went through, this same kid working at the self checkout, had the nerve to pull me over and check my bags and receipt.Based on the rest of the google reviews it look?s like how things are simply run at Asda Cheltenham.One more thing. I?ve said thank you to other staff members before after authorising a restricted items at the self service before to which they blank you and say nothing back.Best to avoid this store.
April 2024 by Graham
Lovely staff, but the click and collect system is very confusing. You can do C&C here, but the lockers don?t work, the phone number doesn?t work, and you have to go into the shop and ask someone for help. A sign would be really helpful.
March 2024 by David Twyning
At 13 : 35 today driving up Tewkesbury road up towards town went over the hill down towards Tesco only to be confronted by an Asda van across both lanes having pulled out to turn right waiting for traffic the other side to clear(which before pulling out he could see the other side was not empty of traffic) this was just idiotic as traffic coming down this road over the hill can be doing at least 40 mph maybe you can tell your driver that bread and milk are not worth causing an accident.
March 2024 by Sarah D
At 13.35 today driving down Tewkesbury road one of your delivery drivers pulled out of sun Street and stopped across the road blocking it nearly causing my carer a car accident I need this asda driver spoken to as this could of been very serious and I am NOT HAPPY. And am shook up by this I suffer from anxiety among other health issues
March 2024 by Daniel Sheward
Will take payment out of your bank account without authorisationstaff not helpfulWill make you wait longer than a week to get any refunds
March 2024 by sally guest
I was very disappointed on my visit. Only one checkout was open with a trolley queue, at the same time 3 staff members were at the self serve and I was informed they would not open another checkout. How long are people with large trolleys of shopping supposed to wait? Self serve is fine for people with a basket but it appeared there was no interest in serving people who go in for a large weekly shop.
