August 2023 by Google user
Was initially really cross my parcel did not come and I got a message saying 'we tried to deliver but you weren't in' - was cross enough to phone and complain. Both on the phone and via the live chat, the staff were very supportive.\\n\\nA little later on I had a phone call from the delivery driver who came back and delivered my parcel, so thank you.
May 2023 by Thilini Minthari Sugathapala
They didn't deliver it to home even though I was home. Had to go to the collection point. The staff is good and friendly there
March 2023 by MONCY MATHEW
Sally McLean, was so kind and helpful that she helped me in packing and boxing up all the parcels, Sally is a very honest person and has a good customer focused care,
March 2023 by Mr Pig
Joanna offered a great service and calmed the situation. I had called customer services to check when the depot would close and I was informed it closes at 7pm so as long as I get there by 6.30pm I should be fine. Upon reaching the depot on time as directed by CS, I was informed the bags had already been sealed and my package would not be accepted, not even accepted and send the next business day! So I had to travel back an hour home and back the next day!!
March 2023 by Jordan Cormack
Only a couple of customer parking places, all full even though there were no other customers inside. Nobody at reception, and nobody showed up for ages when I called the bell on the desk.The member of staff that finally came out was kind and helpful, but clearly over worked.
March 2023 by Antonina Grebenyuk
So helpful especially Joanna on the reception desk. Being such a star. So happy with service provided.
January 2023 by Stacey Seymour
The number on your website does not connect! I redirected my parcel to collection for Newport branch, I've now been told its in Bristol. Plus it says not open on weekends for me to complete!!!!
December 2022 by Bristol Reviews
Got an email saying my parcel would be delivered 22nd December, it wasn't. So 23rd I called the customer service (very helpful) and they said it wouldn't be delivered then either BUT they gave the option to collect from their depot. This I did and the Polish lady at the front desk was very helpful and friendly. 5 stars to her and the customer service. 4 star overall as I had to go pick it up myself lol
December 2022 by Pei-ling Liao
We were at home for 2 days for parcel being delivered but the first day driver doesn?t bother to walk up even the collection card was rubbed on the path, 2nd day even has no collection card left and all saying no one at home? our camera show no one come! Come on express were not this way, shouldn?t . Do respect the hard working delivery but not this kind of attitude.
November 2022 by Dave Glover
10/10 for the staff at this site, who helped sort out a problem caused by another part of DHL. Special thanks to joanna and her colleagues. Shame the same can't be said of the other DHL division or the DHL customer care line.
October 2022 by Ethan Michael
4th delivery within 3 months with fake ?we?ve attempted delivery scans? considiering the amount of complaints I?ve now raised I?m considering this is intentional
October 2022 by vivianne williams
Terrible will simply not use again delivery was for yesterday waited in all day then they decided delivery would be last night exact time I had to go out so delivery was for next working day ie today but then they decide they cannot now deliver as parcel cannot be located at their depot! Obviously rang to enquire and complain response was I don't know how to answer where it is! Useless send and recieve your parcels with a different company
October 2022 by Ethan M
4th delivery within 3 months with fake ?we?ve attempted delivery scans? considiering the amount of complaints I?ve now raised I?m considering this is intentional
September 2022 by boa PL
I received a message that the package will be delivered on Tuesday. I waited half a day and then my wife also waited. the courier did not arrive. I received another message that due to my absence at the address provided, they were unable to deliver the package. how it's possible ? luck wanted to have a camera in front of my house. I checked the cameras from the whole day. DHL express courier was not at my place that day. there is also no information card. absolutely nothing. no contact with customer service. the package was sent from Germany and it is not the fault of the seller that in the UK DHL express working idiots. This behavior is simply rude and disrespectful. I paid 18 pounds for express delivery and they didn't even come to me. I will advise everyone against this company. completely ignorant.
August 2022 by Gábor Bogy
This is the worst delivery company,what i have seen... tracking system is terrible, still showing the wrong day, to speak to someone is " mission impossible". This is 0 star, 1 is not correct
