November 2023 by Keith Towns
Wow what a difference new management have made. Now they have excellent customer service, any any queries are dealt with efficiently.Yes there are queues, but all the other pharmacies in Waltham Abbey have them.The shop is currently being refurbished so will look very nice.
August 2023 by Guy Smith
The staff here are always so helpful and kind! It?s so nice to be able to go into your local chemist and be treated with respect! Thanks the team at Glennon!!
June 2023 by Ellie Jasmine Duffin
Always get what I need in stock and staff always helpful. Queues are always a bit long but best chemist in Waltham abbey by far
June 2023 by Lj Duff
Always get what I need in stock and staff always helpful. Queues are always a bit long but best chemist in Waltham abbey by far
April 2023 by Strikeforce Scaffolding Limited
All the staff work exceptionally hard to get prescriptions out as quick as they can. The best chemist by far!
February 2023 by erdinc salih
Came in Monday was spoken to abruptly and had prescriptions practically waved in my face. Told to wait, she never came back to me and when I approached to ask I was told half an hour but she never came back to me just said there?s a lot to do today (wow) , I came back with an emergency token from my gp as id just had surgery( I also explained this to the blonde lady) and she made me wait again, then tell me they never had it!! Iv never been served by this lady before and the older gentleman in front of me got it worse. Word of advise, Stressed step back and take a moment compose yourself, your dealing with members of the public and most are already in pain and ill they should not have to put up with such rudeness. If your understaffed, busy or not feeling it, you can?t take it out on the customers. Iv been using this chemist for years without issue lovely ladies usually but, after this incident I will not be going back, amazing how one member of staff can be so rude and no other staff member or the pharmacist called her away from the front desk even though she was raising her eyebrows and clenching her lips (yes we could see you even the lady who had had a fall and come in to thank another member off staff looked shocked and asked if I was ok and raised her eyes in your direction). She made me feel embarrassed to be pain and asking for help and that help was there in her pile and only a few customers when I first went in. If I had not been in so much pain I would of complained then and there. Very disappointed she was being allowed to speak to people like that.I never heard the other two ladies speak to anyone like she did for the time I was there.Gemma.
January 2023 by S Macdonald
Very unfriendly staff...you have to wait outside in the rain....improvement needed
January 2023 by Naziah Mhd
Took over 45 mins to get through !
January 2023 by Mochi Boba
A very very busy chemist. They can rarely find prescriptions, they say they don?t have them but when you persist and push that they do have them they look again and magically find them! I?m also often told they had nothing for me but more I pushed they said oh we do have it or it is out for delivery.A member of staff there is sharp, rude and does her nut in the background when you?re on the phone. She?s highly stressed and overworked but no excuse to make patients feel nervous everytime they call. They?re the only chemist who deliver in the area so when your?e long term sick you have no choice but to take all the verbal abuse and swallow your pride. It?s awful to be made to feel that way. I?ve had to go days without my meds and get withdrawal symptoms because they wouldn?t deliver.
January 2023 by M Bowerbank
Always offer great advice, helpful and do their best to offer you a solution.
October 2022 by Dana Bramble
Glennon Chemist is absolutely a waste of time. They offer a poor service and you always have to wait ages for prescriptions even when the GP sends them directly. Prescriptions sent from the GP electronically on a Monday and when you attend a few days later, only to be told they are doing it now (Thursday). Also the staff are rude and have no manners, they are defensive when asking simple questions and need some customer services training. It also looks like they cater to who they know instead of treating all customers the same. They make up lies to justify their actions for not doing their job properly, do not expect any consideration to your age either, over 74 and they are not helpful, and put in place barriers to allow them to treat people so badly. Thankfully using another service and Glennon would learn a lot from them, but they probably could not comprehend how they should be assisting the elderly. The service is despicable and I would not recommend them to my worst enemy. Hopefully more people will read this review and know they are not alone when dealing with Glennon Chemist. It is ashame that there is no other authority to report them to, which means they would be accountable for their actions/service and be penalised when treating their customers the way they do, so they are allowed to get away with their behaviour. They are totally unprofessional and unhelpful.
August 2022 by Thomas Mann
Speechless and as I've seen other bad reviews my appalling experience obviously isn't uncommonSo I used this place about a month ago there was a guy who took it upon himself to star an outside que as only 2 people are allowed in at a time so I waited my turn and got my stuff.Today after 2 weeks of working through a rotten cold I went after work to try get an antiseptic throat sprayUpon arrival I noticed there were 3 female customers inside alreadyAs this pharmacy does not employ meIt's not my job to maintain a queue outsideIn order to keep my position in it.But I decided that as the pharmacy staff were displaying to the public by having 3 customers that they were not actually serious about the 2 person rule it would still be reasonable to let the customer who had just been served out before entering thereby showing respect to the basic premise of keeping numbers low while at the same time ensuring that I wasn't just sitting outside whilst countless people went in infront of me nobody challenged meUntil a lady with children and and a pram also entered and made a joke about the 2 person rule in a loud and rude mannerIt was only then that the staff member decided to re state the rule and imply that we should leaveFor some reason fixing her gaze on me and rudly staring I politely told the cashier that I would let the lady with children leave first and then join her outside so that she would understand that I am logical reasonable and willing to comply and also to avoid obstruction at the doorwayInstead of answering me this person just continued staring rudelySo I asked if what I had just said made senseAgain no answer just a neanderthal troglodyte stareSo I went elsewhere and will never use this service again out of principleYou can't publicly undermine you own premiseAnd then try to enforce itBad nasty horible rude placeAVOID AVOID AVOID!
July 2022 by Amaka Anagor
Poor customer service. Staff are very rude and unhelpful. Only go to this chemist if others are out of stock.
June 2022 by Nicky Stott
Lovely,friendly staff! Julie goes the extra mile to give you that great service with a smile! If you have a problem she will sort it,and is extremely patient and professional, all the staff are very understanding and patient nothing is a problem to them they deal with everything perfectly! Wish all pharmacy's where the same!
June 2022 by Gulsen T
They were very unprofessional, making people wait outside in the heat while they?re inside eating their ice cream taking extremely long to put together a prescription. They were also very rude and seemed very argumentative. My GP sent out that prescription on Wednesday 8th at 11:30 and they still haven?t got it ready yet. The woman at the counter told me it?ll take them 48hrs to get it ready and when I told her it was prescribed 48 hours ago she still told me it?s not ready and it will take 20 minutes. I was in a rush so i had to walk out but regardless I don?t understand how they?ll make someone wait for that long even after making then wait in the heat not caring about people waiting behind. They are very unprofessional. I ended up changing my pharmacy and I hope my review gets seen.
