September 2025 by Colin Campbell-Austin
If you?re after a smooth landing into the weekly shop, Waitrose at Fossetts Way in Southend feels rather like stepping into a very calm First Class cabin only with a trolley instead of a seat. The car park alone deserves a round of applause: spacious, stress-free and no need to circle endlessly as if you?re stacking over Heathrow.
Inside, the atmosphere is relaxed and refined, with aisles wide enough to glide through without turbulence. The shelves carry those familiar luxury brands you?d expect, yet what I particularly appreciate is the Essential Waitrose range. It?s proof that good quality doesn?t have to come at a premium fare well priced, well made, and frankly, it keeps the weekly shop grounded.
The bakery is a highlight: cakes that could rival a patisserie trolley at 35,000 feet. The delicatessen is another treat, staffed by a gentleman who went above and beyond to be helpful the sort of attentive service that makes you feel looked after, not just served. At the checkout, a wonderfully chatty lady brightened the end of my shop with warmth and humour, a reminder that good service is about human connection as much as efficiency.
And let?s not forget the John Lewis selection tucked within a clever touch that turns a grocery run into a mini department store visit.
All in all, a seamless shopping experience. Bravo, Waitrose Southend, you?ve kept standards flying high.
September 2025 by Suzzan Metche
A bit pricey
August 2025 by Donna Cross
Always have a great selection of foods to choose from. I would say the toilet's need attention though as they smell and are often dirty.
August 2025 by T R
Visited for a light snack and beverage on Sunday 17th August around midday. The food quality was satisfactory.
However, the restroom facilities presented a concerning level of cleanliness and organization, which warrants immediate attention.
The retail space was well-stocked, and the staff demonstrated helpfulness.
August 2025 by Annette Palmer
Always good quality
August 2025 by Julie Barker
Really good.selection of food and goods.
August 2025 by pete bowery
Do not use Waitrose' self scan facility. You'll be charged twice!
I used the self scan facility and was selected for a random double-check. Member of staff clearly didn't know what she was doing. Unpacked most of the shopping to do the double check, piling it up randomly, then refused to put the shopping back in the bags.
Also declared that I hadn't scanned something, so added it on to the bill. I was sure it had been scanned. Checked receipt at home and it had been scanned, so effectively have now been double-charged because of someone else's ineptitude.
Very, very, poor service, especially considering the higher prices!
August 2025 by Leon Hoxha
Quality
August 2025 by Mark Garth
Well stocked and everything is clean and tidy. Plenty of checkouts open, so only a short wait when I went.
August 2025 by Uday V
Good collection from premium shopping
August 2025 by Helen Townsend
Some shelves not as full as could be . But overall nice place to shop
August 2025 by Jonathan M
Always good & can?t never fault the quality of Waitrose deli and the roast garlic chicken
July 2025 by Ian spencer
Waitrose the name says it all
July 2025 by Helen Belcher
Clean and good size aisles for my mobile scooter.food of good quality and taste.light and airy restaurant .
July 2025 by Chris Bangs
Always well stocked great selection of homewares and all the Classic Waitrose food items plus a sushi bar and a very nice café what more do you want?
