August 2025 by ben rance
Popped in store a few weeks ago now looking to upgrade my phone and I was met with Jamie, my knight in shining armour, he helped me out more than I needed! Set me up with the latest iPhone, a really good sim deal and insurance for the phone all in one contract and the price for it all can not be beaten anywhere else. Thank you Jamie and thank you 3 for helping me out, 5 stars all day everyday!
June 2025 by Nick Stevens
Was helped with my upgrade by Jamie. Very helpful and made the process quick and painless! Excellent customer service and even transferred everything onto my new phone for me.
June 2025 by joy hynes
Went into Southend store today and have to say they were brilliant!!... And Jamie was just SOO HELPFULL!!!!
Cannot fault them!!!
March 2025 by martin Sands
Pat is a really polite, friendly and humble member of staff who helps you make informed choices about the plan you want to take out. He helped me and my family to choose the right plans, spent a long time organising different accounts and had an ability to show respectful, friendly, and effective communication. I can't fault his customer care, and he gave me the best customer care experience I have had through Three since I took am account out with them about 15 or more years ago! He didn't ask me to complete a review... I chose to do this myself, outside of Three's internal evaluation system so more people get to access my review.
Thanks Pat!
March 2025 by Darren Middleton
Choosing Three to reduce my monthly outgoings was my intention. Finding helpful staff and a great deal surpassed my expectations. Firstly, the wait was long. That is because the store is short staffed. It's not the fault of the staff. When I sat down with the adviser, I was so pleased to be treated like a customer should be. Pat provided me with exceptional customer service. He's patient, knowledgeable, helpful, and a glint in his eye, which suggests he's headed for great things. Three gave me a good reduction in monthly outgoings. Ask to speak to Pat. I can't rate him (and his colleagues) highly enough. To the bosses at Three; put more staff like Pat in your branches.
November 2024 by Joseph Akume
I can?t say enough about the three network in Southend without Jamie. Three network has always provided me with great service.
Great services, nice space and reception.
November 2024 by Josh Davis
Terrible rude staff
October 2024 by Olamide Oladipo
Fantastic with Jamie
July 2024 by Abdul Aziz Ansari
The worst customer service. The staff is rude and never listen to you. The assistant manager of this store is the worst thing ever happen to this store.
June 2024 by harrythem
Paid to keep the same number during upgrade.
Clear number has since been shared regardless. Now teenagers are getting abusive messages and affecting their mental health.
Massive breach of GDPR. massive complaint to ombudsman.
February 2024 by Konstantin G
Horrible customer service in this store! Big guy with glasses was very rude!
February 2024 by Samjhana Sharma
I am so happy n satisfied with service that Mr Jamie provide me, he is an excellent person. I want to give him 5 star.
December 2023 by D. Y.
Don?t switch to three, if you need reliable network and you work as a courier needing network connection all the time or any related work requiring reliable constant network connection. For the past year it has been a nightmare, so many times the network just drops, it is annoying, it costs me money not being able to do my job. How this company disregards the customer is beyond me, at least make sure 4g is working all the time if you do your 5g grid, and vice versa. Its just unbearable
December 2023 by xd_hoytheboy8 -_-
I took my son into the store on Southend High Street. I was greated by polite and friendly staff and was sat down with a polite chap called BenHe was very helpful and provided us several options for a new upgrade to our existing contract. 5 stars to Ben and the team, thank you.
December 2023 by Alan Hopkinson
Excellent service. Very knowledgeable and a big thank you to Rahim. Fantastic ?
