March 2024 by mifuyu fukai
We placed an order at 19:00 and it took 1 hour plus to prepare, during which we tried to phone but no answer. After 2 hours the order said it had arrived, but no one turned up.
March 2024 by Liam Fane
Manager is terrible, pizza was never delivered i promised myself to never order from this resturant
February 2024 by Rosie Wallis
Disappointed with Papa John's Southend branch. Ordered a vegan pizza, but it arrived missing vegan cheese. When I called to inquire, the manager was rude and dismissive, refusing to provide assistance or even his name. Appalling lack of professionalism. Will not be ordering again. So sad he couldn?t be empathetic and human. You?d think he?d have been nicer and then helped raise an issue to head office re a problem on the app! Super sucks :(
February 2024 by Claire virgo
The people that work there are always helpful.
February 2024 by Sophie Gudge
If I could give a 0 I would! Ordered 2 pizzas and 2 sides at 19:10pm, an hour and 20 minutes later it?s still showing as being prepared!!? Been trying for the last 40 minutes to get through on the phone & I?m currently at 25 minutes waiting for someone to answer!? If you are going to order a pizza from here I would suggest placing the order 2 hours before you actually want to eat. This place might have nice pizzas but they do not know how to deliver good customer service or even answer a phone!!
February 2024 by Dan
Shocking customer service. Placed an order online and wanted to make a very small amendment. I called the shop within 1 min and was told it was too late as its already int the oven. 1 hour and 10 mins later, still waiting for the pizza.
February 2024 by Emma Gibson
Food is always nice but the delivery time is stupid. Always takes around an hour to arrive.
February 2024 by Finlay Taylor
Would not recommend it arrived and hour later bashed up and stone cold and when trying to phone the customer service was incredibly rude don?t recommend at
December 2023 by K Leo
Walked in to order food at 22.25, it shuts at 11 they refused to serve me and told me they?re now closed when clearly it says it shuts at 11pm and the doors were open. Terrible customer service and will probably never go back.
December 2023 by Domantas Cetkauskas
Delivered wrong pizza, when called to the shop they refused to replace it or refund it, very rude staff, would not recommend to order?
December 2023 by James Maloney
Terrible customer service, wrong order and just kept lying when the right one would
November 2023 by Paulina Pencile
The food is delicious and no comments about that, but since when the delivery drivers are not suppose to come in and deliver to door if I live in a fourth floor for example? Just had a delivery and I have two babies which I can?t leave unattended and I had to ask to leave the food downstairs because I couldn?t come to pick it up and the lady driver was obviously too lazy to come up. so have to wait for partner to come back and then he will bring it up the cold food?? To be fair delivery should be free at this point.
November 2023 by Man Bear Pig
Food completely inedible, absolutely shocking quality. Staff rude and not willing to help at all.
October 2023 by Baran Utkun
Worst customer service ever , I?ve simply asked for taken of one of the topping and add something else which the guy was quite rude keep saying I have to pay extra for it , like I?m avoiding paying £1.70 what a joke ! when you order it online it gives you two topping so I?ve ask him if we can take that of simply and put olives instead he was ready to fight and he?s raising he?s voice quite aggressive! ! He needs to be train specially he doesn?t say thank you or please nothing , food is awarage but service is terrible , avoid this place !
September 2023 by Amanda Drain
Do not order food from here as when our order eventually turned up was cold and I placed my order at 18.15 and didn't get delivered till 20.30, manager refused to give refund, so the reviews speak for themselves disgusting food and customer service, avoid at all