July 2024 by P K
I had just got a fresh full set and pedicure done at a nail salon near my work place ( that I hadn?t tried before mind you) and the gel on the big toe came off as soon as I got home, with an important event coming up on the weekend I said I would get it fixed at a local nail shop on my high street.
I went in and stood there awkwardly for a few minutes waiting to catch one of the staffs attention. A lady asked me how she could help and I went over to show her my toe that needed to be fixed, quite rudely may I add she bluntly told me she couldn?t fix it now and I had to be the one to ask when she could ? she reluctantly told me a later time and due to me being desperate I told her I would be back at the time stated.
When I came in a second time I wasn?t greeted again and nothing was said to me which I find extremely rude. I sat there for 30 minutes without anything being said to me which I find appalling customer service, a ? hello, one of us will be with you shortly? goes a long way to make someone feel comfortable especially as it was my first time being at the shop.
While I was there I might as well have been a ghost. Towards the end of the 30 minutes I did hear them briefly speak in their language about my toe. I know this as the words ? big toe? and ?gel? were mentioned in English.
One of the younger staff members then approached me after 30 minutes to tell me the price of fixing it, she seemed nice however I don?t think it should have taken 30 minutes for basic customer service.
all the other nail salons I?ve been in they acknowledge you at the door , tell you to take a seat and let you know they will be with you as soon as they can, some of them even have a brief chat with you and ask you how you are ( for a more personal service which I appreciate).
Understandable, fixing a toe is not making the nail salon much money, however that is very narrow thinking. Providing a GOOD service to someone whether big or small is enough to gain a loyal customer, if they had been nice I would have easily went back for my full sets and pedi?s, as mentioned I live down the road.
Such appalling service and it seems that they just want your money and that?s it, it seems they can be nice to some customers and rude to others.
a good business is consistent with their customer service no matter who ( whether a returning customer or a new customer) walks through the door.
June 2024 by Jasmin Skeet
I have been using nail icon for the last 4 years now. I am always so happy with the service provided. I get so many compliments on my nails, especially when I have nail art! Very professional and the staff are always so lovely and chatty. I would highly recommend!
March 2024 by Grace Killick
Thank you so much for a great first experience! I love my nails so much. Louise had done my nails, she was really friendly and can?t wait to rebook!
January 2024 by Charlie Thompson
Amazing service and nails every time I visit, highly recommend
December 2023 by Cafff Town
Always great service ?
December 2023 by Kim Azam
I love coming here, my nails always look amazing. The staff are lovely.
July 2023 by Jess Bailey
Me and my friend were the last ones in there and it was past close yet they still kept checking my nails to perfect them and get the desired shape. I love the nails Ive got and i will defiantly be going back.Service: Acrylic nails
July 2023 by Kayla Birch
Amazing nails, very precise and professional.
July 2023 by annabella anderson
Amazing! Everyone was so lovely and sweet and no problems at all, they?re also amazing at nails. They did my nailsFor prom and I was so happy with them they were fab!Service: Acrylic nails
July 2023 by Grace
Lovely place with very good customer service and positive vibes! Very pleased with my nails.Service: Manicure
July 2023 by emily stagg
Such an amazing place with lovely service, so happy with my nails thank you xService: Manicure
July 2023 by Sally Burgess
Great bunch, very friendly.
June 2023 by Paula T9nge
Had my nails done today absolutely love them done such a great job would deffinately recommend
March 2023 by Elle Windibank
My go to salon every single time I get my nails done. Staff are absolutely incredible, always do their best to fit you in for a last minute appointment. Always so welcoming and so extremely talented. Wouldn?t go anywhere else. 10/10 service, would recommend to everyone??Service: Manicure
March 2023 by Drew Ward
I am a regular client here and cannot recommend them enough!Always a friendly service and the best nails about!!!Service: Manicure
