August 2025 by Geoff Edwards
Love it love it love it. ??
August 2025 by Ben Macklin
Had a brilliant experience at M&S today thanks to Emma on the top floor. I had a gift receipt that had been in my wallet for a couple of months and had faded. Emma helped me to get the correct number from the barcode so that my money wasn?t lost. She was really understanding and helpful and made me realise how more stores need to be like M&S - service with a smile! Thanks again
August 2025 by Kate Windsor
The worker Doug went above and beyond looking for an item for us. He even went to find it from the stock room when he was already busy. Thank you Doug. The pistachio chocolate was delicious- I will be back for more
July 2025 by garry champkins
???????
July 2025 by jo davis
Love it there food is delicious
March 2025 by michael gunnell
Cannot get through by telephone to ask the office if a bag of our shopping was accidentally left there yesterday 20th March. No one seems interested. Disgraceful.
March 2025 by Neil Pavett
Always polite service and excellent quality.
February 2025 by Teresa o'sullivan
Visited Southend store 8th January , had ordered online but needed to return, used the app reasonably straightforward. Once instore couldnt get a connection to generate barcode, however requested help and assistant was very helpful showed me an alternative way , which i doubt i would have worked out!. By the time i got home had notification of refund being processed which was great, to my amazement about an hour later i had been refunded, super quick im amazed so BIG thumbs up thank you .
November 2024 by deepika dhala
I ordered a flower bouquet as a surprise gift for my friend's housewarming, but unfortunately, the flowers arrived damaged. Several blooms were broken and wilted, which was really disappointing since I wanted to make the occasion special. The bouquet didn?t match what was shown on the website, and the presentation was less than expected. I contacted customer service, but didn?t get any response. I was hoping for a much better experience, especially for such an important occasion. I would suggest improvements in packaging and quality control to ensure other customers don?t have the same issue.
October 2024 by Dave Samways
Been there a few times. Went to the cafe as my preferred choice was unavailable. Staff friendly enough, the cafe was packed,
September 2024 by Geoff woolley
This store has gone downhill so much in the past 6 months. You?re lucky if you get 1 check out open in food hall, and always problems on self check outs. Never any staff on shop floors if you want to ask anything. Comes across as a store with very poor management who want to keep costs down by having minimal staff.
April 2024 by Love 2 travel
Small cozy café with good variety of choices. Lovely staff, little disappointed when I ordered the tea they give me straight away English tea in stead of letting me tell my choice??
April 2024 by Matty Clifford
Quick easy to find convenience
April 2024 by Peter Sands
Excellent service
January 2024 by Stephanie Bass
Nice foodhall
