June 2023 by Google user
I opened my account, and i am very happy with service
February 2023 by Ron The Welder
An awful experience, only made bearable by diligent staff.Not able to deposit coins. Please drive to the Rayleigh branch.Cash deposit machine tried several times to accept my cash, despite being helped by staff, before it overheated and failed. I had to take £60 cash back, while the queue of people that?d grown behind me had to choose another machine.I had to reinstate an unused ISA, spent a while filling in details on a computer (I was overseen by a lovely member of staff) only to receive a written confirmation 8 days later that had my birth date written as my Nat Ins no. Any corrections to be sent back using the pre paid envelope (which wasn?t supplied) meaning I?ve no idea where to send the correction.I now have to park in Southend and suffer the ?digital branch? again.By the way, I walked across the road, and the nice people working at the desk in the Co-oP bank took my coins and £60 in an instant.Not any point having an account here.
February 2023 by Rudacevschi Vladimir
Worst bank ever 4 years with HSBCNo one care and scams from bank and liesService -??
August 2022 by Jamie Stephenson
The most unhelpful bank. Turned up today to deposit cash and there are no tellers here anymore as they?ve been cut, so no way to deposit change. After going over the road to change them to notes, came back five mins later and they had shut the branch early at 1pm due to ?air conditioning?. It was positively chilly before I left so unsure how that came about, but it was a lot colder than most of the other buildings around here.
August 2022 by Freddie Lauritzen
Basic requirement to transfer money in two weeks time, but required visit to bank, as above daily limit. This is so annoying but I just have to do loads of smaller payments instead
May 2022 by KAZ LUK
Incredible rude staff, keep rolling eyes on people, intentionally wasting my time and speak rudely.Rolling eyes over 5 times with a short conversation. Never saw rude people like this in my life.The worst bank in this place.
February 2022 by Luk L
Incredible rude staff, keep rolling eyes on people, intentionally wasting my time and speak rudely.Rolling eyes over 5 times with a short conversation. Never saw rude people like this in my life.The worst bank in this place.
November 2021 by Susan Watkins
Worse bank there is joint account hold wont let you sort any thing out with out other account holder whats the point being a joint account holder froze bank account so you cant get your own money disgusting service .
August 2021 by Lynn Cobbold
Absolutely fuming after finishing call to 2 seperate agents this afternoon. Total waste of 40 mins of my time with no resolution at all from either. Obvious both wfh with a dog barking on one call, left so long on hold think she went way to feed or walk it. Not happy!
August 2021 by Cher Fleming
Staff are nice, polite and happy to help.
August 2021 by Joyce Chen
Had a bad experience and was dissatisfied with the telephone customer service.
October 2020 by Douglas Trengove
Unsatisfactory experience. Long queue. Just two staff on a Saturday. Lots of tech: 10 terminals and 4 iPads, all unused, mainly because they're counter-intuitive! Cheque rejected because no paying in slip, which I am crrrently holding. I'll just queue some more ?
October 2020 by Oreotink
Today I had a problem, a very very serious problem with my bank, I went to them and they sorted out the problem, friendliest staff ever. I felt so happy afterwards because the problem got fixed.
October 2020 by Dave Hawkins
Always ready to help.
October 2020 by Steph Thompson
Friendly
