December 2023 by Diane Scrivener
We bought a watch from the shop today (Southend High St), we found Denise and Paula to be very knowledgeable, helpful and friendly. A very pleasant experience. Would highly recommend a visit if you're looking for jewellery or a watch. Thanks for all your help. Diane and Michael.
December 2023 by Rida Fatima
I?ve been served by this lady a couple of times in store and she always makes my experience great. I came into store today looking for a set of earrings and was greeted by Faiza who was absolutely lovely as always. I told her my budget and what exactly I was after. With her knowledge and initiative, she showed me the best ones and I absolutely loved them!!! Will definitely be coming back here! Thanks Faiza
November 2023 by James Anderson
Denise was very helpful and gave us great advice and assistance, I am always coming here as I find the staff to be very delightful, especially DeniseJames & Shannon
October 2023 by Alex Harrison (Vincent2057)
Brilliant Customer service! From Paula and Denise!I lost my wedding ring this week, thought I had flushed it!Came into the store in as this is where we got our wedding rings hoping they would still have a replacement. Got serves by Paula who was really helpful! Helped me look through all current ones in store and she then went through online trying to find my original ring as well! No luck, but we selected a close enough replacement which we sized up, paid for and ordered online so the future one wouldn't fall offOriginal ring then magically turned up!Came in 2 days later when new ring was ready, got served by Denise, who was also over the moon that I had my original ring back. Cancelled and refunded my new ring. Wouldn't take anything for all their help! So ended up buying a watch at least for my daughter who I had with me. They were very good with her and and helped her put it on and everything. She was a happy little thing.I cannot thank you both so much for all your help as I was quite upset about it.Thank you so much again
September 2023 by Sarai P Sanchez
Denise was so friendly and sweet, very helpful. Will be going back if I ever need anything else. :) thank you
August 2023 by IBK AWO
I'm very grateful and happy with Denise customer service. Very helpful and thoughtful. Thank you very much Denise.
August 2023 by Kaila Gregory
Absolutely amazing staff! pick up my wedding ring today! Denise was very helpful and super nice! Thank you so much for my experience a good one! ??
August 2023 by Tammylee Theobald
Denise is an amazing assistant who had helped us picking out a present! She was going over the top and making sure everything was perfect. The other staff members were polite and from what I saw would go over the top for customers.
July 2023 by laura stone
Lovely shop and friendly helpful staff. Paula the manager and Elisabeth were really lovely. I had gone there for a ring re size and as i say they were very kind to me. Nice clean tidy store too.
July 2023 by Donna Lowe
Great selection. Staff helpful and prices excellent. Elizabeth ordered in a watch for me it was a great price and Max was lovely front of house and Faiza helped with fit. Would definitely recommend Southend store for service and price
June 2023 by Angel Johnson
One thing I can say for H Samuel is that they have wonderful customer service. The staff are very attentive when it comes to personal inquiries!
June 2023 by Marianna Anstis
Not impressed with customer service today. I was the first customer in the shop when they opened, I had to asked to be served as 2 members of staff had their backs to me. While I was trying to choose pair of earrings for my daughter, they didn't offer any help. Again I had to ask for their attention. We were the only customers in the shop. While waiting to pay I noticed the staff at the till dropped the item was buying on the floor. Not once had she appologies. Not impressed!
May 2023 by Alex Clacken
This store was advertised to me and let me tell you this place was amazing. This staff were polite and friendly and the customer service was top tier.
May 2023 by Suna Setna
Had the best service here from lovely Faiza, who was really friendly, extremely helpful and professional and all with a smile as well, can?t recommend her or H Samuel enough!
May 2023 by paul hewitt
I wanted a particular ladies watch as a surprise for my partner that I'd seen online, with extra links supplied as she has a swollen wrist due to arthritis.I spoke to Paula over the phone Friday morning and explained my situation, she managed to source the watch together with two extra links and I received a call Monday morning to tell me my watch was in store.I went to collect the watch, unfortunately Paula wasn't available but I was served by Denise, a knowledgeable and helpful lady that is a credit to the company.Customer service is becoming increasingly rare but on this occasion H. Samuel, Southend certainly went the extra mile for me, thank you, ladies.
