December 2023 by Fiona Hutchings
I go to this opticians every two years.They have expanded the shop since I last visited.I was greeted and booked in quickly.There was a short wait before going in to the first testing room, where they photograph the back of the eyes and check for signs of diseases such as glaucoma.Another short wait before seeing the optician. Yet again my eyesight had changed "just slightly" and I would need new specs (every visit since I've used these opticians I have had to purchase new specs).Everything ran smoothly until it came to me choosing specs. Because of my prescription I was limited with designs. I wanted 2 separate pairs of glasses instead of varifocals. The design I chose didn't come in the outdoor finish I wanted. Then there seemed to be an issue with the ipad the assistant was using - it struggled to connect to the internet.I ended up leaving due to my parking ticket running out (my appointment took a LONG time) and phoned the store upon my return home to complete the order. Not ideal.Two weeks later I rang to find out whether my new specs were ready. There seemed to be the usual problem of the suppliers losing my order. This has happened at least 3 times in the past few years that I can remember. I suggest its time to change supplier if they continually lose regular customers orders.Just over a week later I had a phone call to say my order had arrived and I could pop in anytime to collect them.I put extra time on my car parking ticket this time because usually they try to sell extra products and spend time fitting the specs correctly. This did not happen this time. I told the assistant that one pair felt funny, he bent one of the arms slightly and cleaned the lenses with the cleaning cloth. This visit took less than 10 minutes.No advice was provided on when to use these two separate pairs of glasses other than "One is for long distance, like driving, the other for close up work." Some written guidance would have been useful.I put off wearing my new specs simply because I didn't feel safe walking around the house with the close up one on and daren't drive in the long distance ones because they still feel funny when I put them on. My eyes go blurry when swapping between the two.After yet another poor experience with this company I do not have confidence in the current optical assistants ability to provide suitable advice. I will not be using them again.
November 2023 by Clive Kidd
after over 2 weeks still waiting for the second pair of glasses, never been contacted and always have to go in to get an update. this first pair had to be remade. i was told they just needed coating and checking but when i went in they where not ready. Note i had to go in to find this out. they took 10 minutes to even find them.
October 2023 by Dave Antal
Super friendly and very professional staff, best place to have my eye test and to order my glasses from. Absolute best!
October 2023 by Linda Robinson
Lovely, friendly staff and an excellent service. I would never go anywhere else but SpecSavers! Thank you for being there.
August 2023 by Tanya Patience
Excellent service from booking the appointment online to receiving my glasses just over a week later. Staff are friendly and helpful at this branch.
August 2023 by b silvester.
Just had an eye test. Greeted immediately and attended to straight away. Optician Simon was really good and explained everything. He was very thorough and even noted my previous eye injuries. All in all I feel I had really good service.
June 2023 by Ste Lo
Not worth wasting your time with this branch, lovely staff, however god forbid you need to wait, call or order contact lenses.More than 2 chairs would be nice and don't tell me my contacts will be 5 days when it will be more like 10 days.I'll be taking my prescription to another contact lense provider next time.
June 2023 by Guy Mortlock
Called into my local branch in Saffron Walden where the staff are friendly, professional and sort any problem. Mussa kindly adjusted the arms of my current pair of glasses even though they are a couple of months old.
May 2023 by Kirsty G
Very helpful optician, patient and polite. Clean and tidy store.
May 2023 by Louise Denning
Just spoke with Debbie at Specsavers Saffron Walden, extremely helpful and absolutely lovely, thank you
April 2023 by Catherine Robinson-Hughes
Marco (sorry, probably not spelt properly) in Saffron Walden gave my husband and I excellent service yesterday! He went out of his way to make sure that our new glasses were organised and ordered during a very busy time in the opticians. He made sure that he gave us the service that he felt we were entitled to - thank you so much!
February 2023 by denise Lockwood
Good all-around experience when having eye test and choosing new glasses. The member of staff that served me was polite and knowledgeable. However, when I picked up my glasses, the member of staff that served me seemed to rush me through, he didn't clean the markings off very well. I had the impression he couldn't get me out of the shop quick enough
February 2023 by Juliet Cieluch
Fantastic service and staff who I cannot praise enough. They put you at ease every step of the way.Thank you Miss Paula for your excellent service!?Highly recommended!?
February 2023 by Jacky Judd
A super friendly team and a top notch service even though they are constantly busy.The staff are so approachable and professional.
February 2023 by Malcolm Dennis
Friendly staff all round, small branch but I don't mind that.
