March 2024 by Beverley Coates
Brilliant friendly staff across the whole experience of eye test. Best opticians I have used in 30 years of wearing glasses. No purchase pressure everything explained clearly. My opticians for future.
March 2024 by Robert Pigott
Excellent friendly service
March 2024 by Patrick Hunter
OLD Fashioned courteous serice......SIMPLE!
February 2024 by Nick Lee
Rashid was the best optician that I have had, he explained things in great detail and was very efficient. I hope he is there in two years time when my next check is due.
February 2024 by Liz Buckridge
The testing and optician advice was very satisfactory. However, on recommendation I bought some eye drops for £10+. Have since found the drops to be just an empty container, and will now have to travel the 10 miles back to Saffron Walden for exchange or refund.
February 2024 by Simon Bowyer
Friendly helpful staff
February 2024 by Sally-Ann Maseyk
I find it appalling that have been trying to have my contact lenses check since Nov but Saffron Walden only do contact checks from 4pm and living rurally I explained that I do not like driving in the dark unless there is no choice. Despite my going into the store in Dec for my normal eye test, they refused to book an optician to do contacts unless I went in after 4pm. Why could the optician I saw on that day not dothd test on another morning? What on Earth is this! They held on to my lenses as always, unril I was seen ! I am in the cobtact lens scheme and have been for 8 yrs and finally after they called ne last week to say they were withholding my lenses,they agreed to a noon appointment? However, had been adamant for months that I could not be seen until after 4pm. tThe appointment miraculously becane available when I said I would go as I did last yr to Spec Savers and pay (when I get free checks being in the Boots' scheme). Low and behold a noon appointment appeared for yesterday ! They are a dreadfully officious lot in SW. Opticians are fine but the staff !!!!
February 2024 by Clive Parnham
Courteous, knowledgeable staff, seen promptly and every step of the tests undertaken were fully explained to me.
February 2024 by Mumtotherescue Seabean
Nice friendly, small but efficient Boots OpticianVery helpful and knowledgeable staff, excellent eye check up and tests. Good advice and recommendations.
December 2023 by Sonia Moorey
Greeted on arrival, advised what would happen during the appointment, very professional optometrist
December 2023 by Stuart B
My sight history is complex, so getting my sight with glasses is never simple. Hemma was very patient and thorough, making me fell confident that my new glasses will be right for my needs.
October 2023 by Laura Dain
On time and optician was great! No pressure to order glasses from them
June 2023 by Lorenzo Barba
They were friendly and helped me find the right glasses
November 2021 by Paul Willett
Appointment cancelled without reason less than 24 hours in advance. Now they won't answer the phone to enable me to re-book and no answer-phone message available. Really poor.
September 2021 by Adrian Stillwell
Waited 3 months for my appointment, and to have it cancelled 24 hours before hand and no other appointment for 6 weeks is unacceptable. Ridiculous customer "service"