January 2024 by Clive Shepherd
The team here are fantastic! Really personal service, helpful, friendly, welcoming and always get what you need!So many shops give such poor service with staff who are undertrained, miserable and treat you like you are inconveniencing them by coming into their shop. Not vision express- these guys are exceptional!Thankyou!
November 2023 by Mary Priest
Always excellent thorough and courteous service
October 2023 by Sally Holman
Fantastic service from Vicky, walked in with a problem, needed new frames. She sorted me out quickly & efficiently. Lenses swapped over into new frames within 24 hours! Brilliant, many thanks!
October 2023 by Essex Permanent Make up Artist
I had previously visited this store for my own eye test last year and thought they were very thorough. Today I visited with my youngest son after a prolonged period of complaints of headaches at school and when on screens. The whole team were so welcoming, friendly and very good with my 9 year old. I don?t think we could have been looked after by a more friendly and thorough team. The ophthalmologist that we saw found quite a considerable scar on one eyeball, thankfully over the Iris. During the screening it was apparent that my son does require glasses for school, reading and when using screens, but they did not make it a scary prospect, instead my son came out feeling it was such a positive thing. When it came to choosing glasses the lady who helped us was very patient and took her time to check that we were selecting the correct size. My son has just said to me that he can?t wait to get his new glasses! I am hoping that with his new glasses the headaches will disappear and he will be able to make improvements in his school work, where some things were ?what he can now see? blurry for him but he knew no different. Thank you for your excellent customer service.
September 2023 by Damian Wanstall
Gutted, bought sunglasses for my holiday, 25th July, flying tomorrow (12th September) no glasses, not great guys
September 2023 by Zia Blythe
I had an absolutely wonderful appointment today at Vision Direct. Charlotte and Jennifer were fantastic as was the Optician. Everyone was so helpful with my 1 year old and kept her happy and jolly. It really was the best experience I?ve had at an optician. I wasn?t kept waiting long and the appointment wasn?t long or drawn out how they often feel. It meant I didn?t need to get anxious or stressed about my daughter making noise, the optician was brilliant. She was even able to sit on my lap whilst he examined my eyes. Highly recommended and thank-you once again to everyone who helped me today.
September 2023 by Mick Millard
Always a friendly greeting, polite staff and a great no hassle service.
July 2023 by Dorothy Crofts
A very good opticians helpful and friendly
May 2023 by Lynn Frost
Always a very pleasant experience I'm totally confident that I'm being well looked after
April 2023 by cynthykay obi
My experience was unpleasant as my four-year-old daughter urgently required to use the restroom but was denied access, and the appointment took over an hour.
March 2023 by Lisa
Everyone is really friendly and helpful in the store. Really nice experience.
February 2023 by Rebecca Gibson
Amazing opticians, saved my little girls life. They picked up that she had swollen optic nerves after bringing her in for headaches and double vision. Referred us to the hospital, which we then found a clot around her brain. Lovely people, who were so kind and professional, they are the best x
February 2023 by Paul Brook
Been a customer for years, prices are now hiking up through the roof, plus they have changed their policy to 2 yearly checks even though I?m paying monthly for a plan, seems that customer service has gone down, 2 years isn?t frequent enough especially as eye tests can uncover many things, have cancelled everything now as can get the exact same lenses , same make and everything for £14 per month cheaper !!!
January 2023 by Patricia Murray
Very good nice friendly peopleand explained everythingWould recommend to friends10/10
December 2022 by Grass Hopper
My first vista to an opticians m, amazing staff very friendly, welcoming and helpful.Have a great Christmas
