December 2024 by Tidgy Pud
To say something is very wrong would be an understatement.
My friends and I have eaten at this particular Prezzo for years, and never usually had problems...however, recently things have gone rather wrong.
The order sizes have shrunk, especially the pasta dishes. We usually order the spaghetti carbonara with added chicken....it used to come in a lovely large dish and now it's a tiny portion with 4 or 5 tiny bits of chicken (which for an extra £3 is ridiculous).
But more worrying was the serious lack of communication between staff.
I understand it's a busy time of year, but the restaurant can only get so busy as there are only a set number of tables. So surely the staff should be able to handle it at it's busiest, if not then management need to restructure their staffing needs.
On our last visit for example, we waited 45 minutes for our food, and when it came the waitress bought our desserts before our mains....took them back....then we waited a further hour for our mains to finally arrive (que the disappointment in the tiny carbonara) then a further hour past whilst we waited for our desserts which they had tried to serve us previously....in the end we told them to cancel the desserts and asked for the bill so we could just leave.
The table next to us were having the same problem and also decided to leave half fed.
£50+ it cost me for the privilege of two tiny dishes and a couple of fruit juices over the time span of 3 hours of waiting.....and it then took 4 staff members just to sort out our total and give me the bill.
But sure, take my £50 I guess.
I sincerely hope things improve.
November 2024 by James
Ordered online - £42 for a cold pizza and wrong pasta order. I've always been loyal to Prezzo but this was really poor. The pasta dish arrived cold and wrong, so it went in the bin as it couldn't be reheated again. The pizza and garlic bread was stone cold, again it had meat on the top so it couldn't be reheated again so we shared it, cold. Really really disappointed and will not make the mistake of ordering here again.
November 2024 by G Lidders
Reasonable food.
Pint of Lager £7:20(ish).
Draw your own conclusions
September 2024 by Alex Bourner
NEVER eating their food again!
Came here for the first time and took a very long time to get a drink or order food. Was served mouldy raspberries that were placed so that you couldn?t see the fur underneath.
Ordered a takeaway to see if it would be better, was served bacon in a veggie burger! Useless chefs!
September 2024 by Steve Edwards
Used to visit once /twice a month when it 1st opened, was always a busy,good food and atmosphere . We've been back occassionly In the last year, but Rayleigh has some very good independent Italian restaurants and Prezzo sadly is NO competition! Wife and I booked with short notice Sunday and I wished we never bothered! 2.30pm and the restaurant was empty apart from us and 2 other couples ( odd) long story short - NO atmosphere, service slow ( although staff friendly ) both mine and wives meal arrived stone cold - had to flag this with the waitress after trying to find some warm pasta underneath- waitress asked if I would like mine "warmed up a bit " ? I asked for a a fresh one please, which was agreed and in less than 10 mins it arrived . My dish was OK, a little bland but hot and edible , I ate my lunch , but we then waited and waited for the bill , another waitress appeared and took payment , as we left at 3.30 prime time, the restaurant was deserted , no staff apart from the young waitress ! Soo a big disappointment and a shame for an
, nothing special , no atmosphere- shell of a place it used to be ! No wonder big chains are struggling , they no longer care and Given up trying ! I have complained to Prezzo and they do not reply or care ! Another chain gonna go bust ! and deservedly so !
August 2024 by Kevin Burt
Food was nice service is great but I will never support card only businesses so I won't return
August 2024 by Carley Morgan
Visited 27/7/24 at 1915
The older brunette woman with the black and white top. When we first arrived I noticed she was slurring and talking to a male member of staff like rubbish. The male member of staff then told me and my son to wait for a table to be cleaned so we did. This woman cleaned the table about 15 minutes later so we sat down. She then said loudly ?ERRRR I DIDNT CLEAN THIS FOR YOU? again slurring like she was drunk and looking me up and down like I was a problem.
Absolutely disgusted at her behaviour. She even asked one of the young blonde waitresses what I was doing. Never have I been so embarrassed by a jumped up jobs worth who seems to be on the booze while on the job.
I walked out and I will let EVERYONE I know to never EVER bother with that place.
The woman needs sacking and a lesson in customer services before ever being allowed to work with the public again?! ABSOLUTELY VILE!!!!
July 2024 by Irina White
Amazing melt in your mouth burgers.
July 2024 by Suzanne Zammit
What a disappointing meal! As customers of Prezzo for over 15 years, it was the worst meal I?ve had. After waiting an hour, the pizza was chewy and luke warm. The goats cheese and red peppers on top were raw and the base was hard to cut causing me a bad bout of indigestion. The tables were sticky and grubby and the place looked run down. The staff were friendly but waiting time was far too long. I would not recommend this for a good meal any more. ?
May 2024 by Aarav Parikh
Worse restaurants as flies everywhere, staff are very slow, not busy but takkng a long time , not good place to eat.
April 2024 by kookie400
Haven't been to Prezzo for many years but visited with friends on a special offer.Really quite disappointing, and glad we did not pay full price for everything. Even with the special offer it seemed not great value. Can't quite put my finger on it, nothing was horrible or inedible, it was just all quite underwhelming and a bit 'meh'. Lacking any real flavour or identity.Would be fine if it was run of the mill pub food but when the price is a premium it doesn't quite work.The service and staff were really nice so the star rating is not a reflection on them really. Can't really fault them at all.But due to the food, would Def not rush back .You can't pay in cash ( but we were able to tip in cash which I prefer) and should have been told when we arrived but this was missed. Not a huge deal and not contributed to this rating, just mentioned for information
April 2024 by Victoria Whitehead
Food was lovely and the young girls serving us was lovely. And really welcoming to our kids. However was a bit horrified at how the manager was speaking to these girls who were working really hard and rushed off their feet! Not nice hearing her shouting at them! Shocking!
April 2024 by Paul Edmonds
Went for my wonderful mums birthday the staff where amazing polite helpful, the food lovley made my mums evening when everyone sang happy birthday .
April 2024 by Steve Foakes
I've given 3 star because of their prices. Prezzo is so dear now even with your discounts. £18.50 for a Calzoni pizza and £6.95 for a pint of lager there's no need for restaurants to charge so much. You need repeat customers ok I'll be back next year
February 2024 by Agata
We booked via a call, for 9:30pm as the restaurant says it closes at 11pm. Upon arrival we were informed the kitchen is closed so we cannot be served. This is of course ok however believe this should be stated online/not let us book.We informed the gentlemen at the door that it let us book on the phone, and he was rather defensive in stating the kitchen is closed however we only meant it in an informative way so this information was updated.Is a shame as would like to were keen to try this restaurant but the defensive response has put us off a bit. Understandably, it?s a Saturday night so he probably has had a long shift but we believe there could have been a kinder approach.
