January 2024 by David Tickett
Visited to pay in old £1 coins but helpful staff resolved problems that my own, digital, branch had failed to do for months. Well worth the trip from Southend to Rayleigh.
December 2023 by Marcia Tyler
Friendly, helpful staff - we appreciate the opportunity to have this local branch that are not a ?cashless? branch unlike other main ones who do not allow paying in of cash!!
June 2023 by Paul Jeffery
Still closing at 3-30pm and not open Saturday morning, Covid is over so should be back to normal working hours. Statement machine was out of action for about 5 weeks, this is all part of the plan to get everybody over to internet banking so they can close all branches and make even more money.
May 2023 by Diane Howes
Great customer service. All staff helpful and friendly and special thank you to Tracy who went above and beyond to help me today.
April 2023 by ?
Understaffed, always a long queue, branch can obviously afford a refurbishment of the place but are unable to pay workers to be in on Saturdays
January 2023 by M Jones
Never open. I opened accounts for my children, but with minimal online access you basically need to do everything in the branch, but as they are not open on Saturday anymore this means I'll have to take a few hours off work to do anything which is a joke. I will soon be closing the kids accounts and a shame that this bank is not interested in new customers joining.
December 2022 by Terry Singleton
A joke of a bank, closed more than its open. HSBC state branches are closing due to footfall reduction, the truth is they no longer want you to use the branches and close as many as they can get away with! Latest excuse, closed for refurbishment? never know any bank to ever fully close to paint the place! More HSBC lies, to again lower usage in the longer term wish to close it permanently! - I?ve seen pensioners instructed to use other branches 15miles away with no thought or concern with their needs!
October 2022 by MrRichFly
Never open!
November 2020 by Susan Oakley
Just tried to sign on ( which I have done the last 7 years) and it is coming up with wrong info.Grrrr
December 2018 by Terry Mott
Very friendly and very helpful staff.
