September 2025 by Diane Lamb
Been recommended, great experience from start to finish. Had eye test done by Sajal, very caring, kind and listened to my concerns, been referred for cataract op. Thank you.
September 2025 by Diane Minchington
Very happy with the service ALL very helpful and professional even the optician was very thorough and professional Amy look after me very well and explained everything and all the other girls there as well it's like I've known them for years and it was my first time there i will certainly go back there my next eye test
September 2025 by Tricia Wilton
Yesterday I had a very scary experience with my eyes. I spoke to Marc who explained what I needed to do. He was patient, calm and stayed with me until I could grasp the instructions, he even signed into the website at his end and talked me through it. It may seem like a small thing but it made all the difference, thank you
August 2025 by Leanne Brisland
Tania and Ria were amazingly helpful in finding me my first set of glasses, finding me ones that felt comfortable and were best priced. Thank you
August 2025 by DAVID COLMER
Good service and friendly staff!
August 2025 by Alexandra Bartlett
Organised my contact lense check with my eye check so I didn?t have to have two trips. Staff then spent ages with me helping me select new glasses as it?s been years since my last pair and face shape has changed. Loved their honesty and recognised that I didn?t have a huge amount of money to spend. I was treated as an individual which was amazing.
August 2025 by Terry Hayward
I rang Friday morning concerned about a sudden blurring in my right eye. Did an over the phone triage with Boots optician (Rayleigh) staff and waited for a call back. Got that call back within 30 mins and saw the optician (Sat) later that day. Was recommended to have the Optomap scan and glad that I did.
It showed up a tear in the retina which was classified as a medical emergency. I was referred immediately to Southend hospital and had corrective laser treatment 24 hours later. Cannot recommend Boots opticians highly enough. Thank you to all the friendly staff for helping me in my hour of need and even checking in with me via text to ensure I had been contacted by the hospital.
August 2025 by Emma
They ignored the concerns we had about our daughter?s vision. They told us she didn?t need glasses. We took her to get a second opinion elsewhere and her prescription was quite high. When calling them for some information the new opticians needed, the lady on the phone was rude and refused to give it to us. After only using boots for my child and husband in the past, I didn?t realise how lovely an experience it could be. I won?t be bringing her to boots again. My husband is going elsewhere too. I don?t understand how they could expect to get an accurate prescription for a five year old when we were in and out in five minutes. Also wasn?t happy when she implied my daughter was lying during the eye test.
August 2025 by Jamie Tidbury
Very helpful team, helped me out with contact lenses in a limited time frame.
August 2025 by Sally-Ann
Excellent customer service with pleasant and helpful staff. The whole process was explained and my examination went really well. Store was neat and tidy. High recommend Boots Opticians at Rayleigh.
July 2025 by Mike Curnock
Unfortunately the optometrist was patronising and rude
July 2025 by Ken Jones
Very friendly team of people. Was seen on time and a great job by a professional bunch of people
July 2025 by David Watkins
I?ve had 2 recent visits, first one was to get 2 nose pieces replaced after they fell off at 6 months old, the second was to pick up another pair of driving glasses. I made the decision to get a second pair following the apologetic and helpful attitude of Tanya. She repaired my glasses and then took the time to see that they were adjusted to fit and be worn correctly. She also helped me select the second pair of driving glasses that I could keep in the house to watch TV with. The pick up was straightforward, no adjustment needed and I left a happy customer?
July 2025 by Jo Day
All staff were so helpful
We were seen promptly and the appointment was very comprehensive.
July 2025 by Jan Carter
Good service. Efficient
