October 2023 by Wayne Runagall
Kayleigh was very helpful while was looking for a new bed, made sure we could find what we were looking for without being a pushy salesperson
September 2023 by The PrebuiltDave
Really great experience from start to finish! Helpful staff who were friendly and a perfect delivery team. Like being in a posh hotel bed now!
September 2023 by PacManAteU PS4
Store was fine. Delivery is not 7 hours late after saying it wasn?t even going to turn up
June 2023 by Tom Ramsay
Veiga and Harry from Bensons for Beds delivery team were on time and friendly when they arrived with my delivery all seamless
May 2023 by Lynn Finch
Excellent service today in Rayleigh store. Kayleigh was excellent, as was her colleague (didn't get her name), we came away very happy customers.
May 2023 by Sharon Lamb
Staff were very helpful and we were not pressured into making a decision. They explained all our options clearly and left us to make our own choices.
April 2023 by Marg Levitt
Great in store service from their Rayleigh store, ordered bedframe, mattress and pillows a few weeks ago and given yesterday as the delivery date had several text messages and emails to confirm this. Was told delivery would be between 9.30-11.30am and we would receive a phone call from delivery guys 1/2 hour before they arrived, 5am on the day another message confirming delivery was still that day. We proceeded to dismantled our bed and removed it from our home in preparation as we do not have storage space, around 9.30am received a call from delivery guys to say the guys would be with us soon, also stating they only had the mattress not the base!!! we refused delivery of the part order, we are elderly people who cannot sleep on the floor. When phoning customer services and shop was eventually told the base would be another 4 weeks!!!! . we cancelled the whole order. Apparently this is not just a one off blip, same thing has happened to others. As you can imagine this has caused us a lot of stress and inconvenience.
April 2023 by clive north
Very thorough and detailed service in store and delivery was as arranged with no issues at all . Would recommend Bensons for beds to others , without hesitation.
April 2023 by Martyn Titchen
Salesman James very helpful as we took our time in choosing the right bed for our age and sleeping problems. Price was at a fare discounted rate.
March 2023 by Paul Eveleigh
Excellent all-round experience from placing the order in Bensons Rayleigh branch, to the email contact and delivery. Everything arranged at the start of the process ran like clockwork and our mattress arrived exactly when promised. They couldn?t really do any better.
March 2023 by Mary Brooks
Kayleigh was lovely, professional & very helpful & there was a good selection of mattresses, & we are happy with our choice.
February 2023 by Ade Leek
Great no pressure experience at Bensons for Beds! We got a quality product on top of quality sales service.
December 2022 by Okon Frankson
Can't fault the store. However, company policy of keeping 20% of the price of your order if you cancel after 24 hrs is extortionate and unjustified.
November 2022 by Linda Hatton
Having had a dissatisfied result on a purchase recently online we decided that although the price we paid at Bensons was more, trying them out with expert advice was the only safe way to go. Looking forward to getting our new mattress. Linda
October 2022 by Peter Burgess
First we had a failed delivery, then on the second attempt the delivery driver and assistant were great and able to deliver the bed upstairs without any problems However the box and the bed inside was clearly damaged before the bed entered the house on the second occasion. The instructions etc all came out the broken box on the drive way.
