December 2023 by PETER WARSAP
THE BRANCH AT RAYLEIGH IS REALLY GREAT - NICE PEOPLE VERY HELPFUL - HOWEVER, THE POWERS ABOVE HAVE DECIDED THAT SHAREHOLDERS ARE MORE IMPORTANT THAN CUSTOMER SERVICE, SO THEY WILL BE SHUTTING THE BRANCH
September 2023 by Anwar Miah
Went in for a appt for joint acct. One of the account holder had dormant account but with the help of Denise we were able to open the account we needed so thank you Denise. Two disabled bays at the front of Bank but were taken so I parked in the main car park which ia behind the bank and walked up with my mum. Do not park in barclays own car park as that is for staff but the car park is only 20 metres further away.
August 2023 by Christine Mcquibban
Barclay Bank staff are amazingly brilliant . and they provide a great service with a smile ??
August 2023 by Irene Lawrence
I came in this morning to change my grandsons pocket money up, the cashier couldn?t have been more helpful and pleasant. Thank you.
May 2023 by O W
Terrible. Banks are purposely making branches inconvenient, short staffed in a bid to push its customers to digital banking. When branches close they all cite low demand?. Who is surprised if they make branches like this.
May 2023 by Matt Worboys
Joke of bank. Not enough machines to run an adequate service.
May 2023 by Lloyd Gurney
Machines, machines. Thank goodness for a human being there to assist.
November 2022 by Zoe Chandler
I was advised to go in branch as the service I required wasn't available online or over the phone. Awful customer service (although greeters were very nice), longest waits of any bank I've been into ever. I was met with arrogance and sarcasm from staff, absolutely unacceptable level of service offered, after waiting 40 minutes for a photocopy I was told it couldn't be done and I'd need to come back, I'm glad this isn't my main bank, I will be looking to move my mortgage at the soonest opportunity based on this experience and will never use barclays services again.
November 2022 by Steve Dowding
Why can't the machines take coins as well as notes (like the coinstar machines you get in supermarkets) and then the money could be counted automatically and put into my account. if they did I would not have to queue up every time and frustrate the people behind me.
August 2022 by Ashley Colombo
I don't often use any branch, but the staff here were terrific; especially Jackie. Helped resolve a difficult query. The branch management should be proud of their team and The Bank needs to recognise the importance of human interaction.
June 2022 by Zoe Tara
I was advised to go in branch as the service I required wasn't available online or over the phone. Awful customer service (although greeters were very nice), longest waits of any bank I've been into ever. I was met with arrogance and sarcasm from staff, absolutely unacceptable level of service offered, after waiting 40 minutes for a photocopy I was told it couldn't be done and I'd need to come back, I'm glad this isn't my main bank, I will be looking to move my mortgage at the soonest opportunity based on this experience and will never use barclays services again.
May 2021 by Annette Palmer
The queueing isn't fun but you get organised to do your banking quite quickly and efficiently
March 2021 by Neil Anthony Hodder
Good 2 meter demarcation outside and a socially distanced and clear one-way stepping stone system once up the escalator. A nice suite of machines and a polite skeletally staffed kiosk service currently. Parking is a breeze for bike or car users right outside on the High Street. Ring fence extra time, however, at the moment, as doing a standing order early Saturday morning took nearly 3/4 of an hour. One smart bank!
October 2020 by Hazel Wakeling
Went to the bank door was left open so walked in and was told you can't come in go back outside by a very rude member of staff. How was I to know she left the door open there was no need to be so rude and a bully I only wanted to get some cash out so went else where with no problem at all. I will not be going back to Barclays. Letting only one person at a time in is ridiculous as long they are wearing masks everyone should be ok.
October 2020 by Dee D
Waited outside for 45 mins had to leave for work without getting things I needed done , open up more kiosks
