December 2023 by Vanessa Fawcett
Service given with a finger up from the male member of staff which was repeated a second time just in case we didn?t get the message to sod off the first time.I feel so sorry for the pleasant lady assistant who was busy with another client, it must be depressing working with such a rude team member. The star is for you, you?re welcome to the shop and for allowing us to sit down whilst waiting.We left immediately without making our purchases.I?ve ordered directly from Apple, at a lower price, to be delivered to our super friendly professional newsagent for collection at our convenience tomorrow. Now that is service!Go elsewhere and save your time and energy?
December 2023 by Shahbaz Tendulkar
Yasser an absolute gem of a salesman. He is very helpful and a great customer service. Everybody in the store seemed helpful. Highly recommended store.
October 2023 by Julia Nash
Wonderful experience with Mirza. He was so patient, friendly and extremely helpful. I had gone into the store to renew my contract and Mirza helped me to find a phone and a good contract...I would have really struggled on my own. Excellent service.
July 2023 by Lilla Kaputa
Some of the employees in this shop (Loughton) are an exeption from my thoughts below, but the manager sure is included:Vodafone has transformed into a prime example of a company that couldn't care less about its customers. Their apathetic attitude towards customer satisfaction is astounding. It's as if they consider us mere inconveniences, rather than the lifeblood of their business.Discrimination is woven into the fabric of Vodafone's operations. Their policies and practices reek of bias, treating certain customers with disdain based on their race, gender, or other irrelevant factors. Vodafone's discriminatory approach is both archaic and disgraceful.Customer service, or lack thereof, is where Vodafone truly shines in their incompetence. It's a miracle if you can reach a human being who isn't reading from a scripted response or simply hanging up on you. Their disregard for resolving customer issues is appalling, leaving frustrated and dissatisfied customers in their wake.For those seeking reliable telecommunications services and genuine customer support, look ELSEWHERE, as Vodafone's regressive practices belong in the dark ages of communication.
June 2023 by Dhurata Bushati
I was at this store 14 days ago to upgrade my contract. I told the guy who served me that I needed roaming and he offered me an offer, while before I was paying £28 with roaming, now he said you have to pay £35. I asked if my country was included in roaming and he said YES. He told me that with this offer I would get a free Samsung A14 phone since I have high payments. When I come to my city 3 days ago, I see that roaming it was not included. In other words, the guy lied to me and included in the tariff a phone that I dont wanted and not the service I wanted. I would not recommend this store to anyone with those unprofessional employees who kept me there for 3 hours and only lied to me.
June 2023 by Mariya Taneva
I go in this store and i need to wait for unprofessional service . They help me for NOTHING. I dont recommend to go in this store and dont use this company who take people without they wanting.
February 2023 by Paulina Kawczynska
Very good service and friendly staff
January 2023 by Terry Gregory
Very helpful
November 2022 by Grant Brown
Very helpful staff, shop is a bit tatty compared to the likes of Stratford and only two staff but they got the job done.
August 2022 by Caroline Shearer
Zane, on Sunday morning gave a welcoming and very helpful service. Thank you!
May 2022 by Kim Mead
Had a problem with my phone that was dealt with very quickly and efficiently.
January 2022 by Ertugrul Kanidagli
The best customer service, I wholeheartedly recommend it to everyone
January 2022 by turan kilic
really good customer service and super interest, can't be explained with words, I can definitely recommend it to everyone with peace of mind, thank you so much guys.
January 2022 by Ganime Ali
first time i went to this branch, i will always come here from now on, really amazing quality customer service
January 2022 by Rasim Adem
amazing customer service super
