June 2025 by Immie Morris
Brilliant service from Patti and Naz picking out my daughter?s first shoes. So helpful and lovely ladies.
March 2025 by Olga Dar
Good service, as always.
February 2025 by Stephen Hodges
Shocking service ordered next day delivery .order never appeared. Rang customer service got though after 45mins wait said they had no idea where my delivery was .paid cash gong into shop to try to get refund .nobody seems to want to help .never again
February 2025 by Ion Soltoian
Extremely friendly and helpful staff
January 2025 by Larissa E
I don?t live in the Loughton area, but I came here because it was the only location that had the specific shoe sizes I needed. The level of customer service I received from Nav D. was truly outstanding?comparable to what you?d expect from luxury brands.
I was particularly picky about half sizes and colour since I was buying shoes for someone else and didn?t have the option to try them on. Nav?s attention to detail and ability to address all of my specific demands were exceptional. I also really appreciated the practical advice on how to care for oiled leather, which was incredibly helpful. Thank you !
December 2024 by Jay Law
Absolutely shocked with the level of service we recieved at this store. I took my 95 year old family member to the store and was dealt by a manager who apparently only works here occasionally.
I want to start with the store was empty. We found a style of shoe we liked and asked for it in a size 2. She disappeared and returned giving us the shoe box. We asked for a pop sock which she threw down on the ground at a 95 year old ladies foot. We asked for a second one which she also threw down on the ground. She then disappeared and not returned.
We asked another member of staff for a shoe horn which they had an abundance of behind the counter but said they can't be used. After quite a wait we approached another member of staff who said the manager was in the store room. She went and got her for us and she came out and asked how the shoes were.
She said that there is a sale on and they were really busy but there wasn't a customer in sight.
I was severly let down by this store and manager no less.
November 2024 by Rumi Pilarska
Nice shoes shop where you can find what you need. I recommend. Lovely stuff, good price.
November 2024 by Miranda Richardson
Nia was absolutely brilliant helping our extremely lively children choose their school shoes this year. Super super service.
June 2024 by Vir A
I was passing through Loughton looking for shoes for me and my son. Jackie was *so* helpful and knowledgeable and very kind to my boy. Great service.
February 2024 by Joel Kara
Absolutely great. Amrit was extremely patient with my two daughters and couldn?t do enough!Thank you
January 2024 by Rafael Caporale
Great customer service at Clark?s Loughton. The staff went absolutely above and beyond to help me with my issue. Made my day!
December 2023 by Bilash Patel
My favourite Clarks store to visit, the staff at this branch are the best!
December 2023 by Slavka Arnaudov
You can never find what you are looking for! Useless store and the staff is not helpful!
June 2023 by Ajith Thomson
Possibly shortage of staff . Older staff were nice , clear and helpful
February 2023 by Amrita
Staff were so helpful when we came in today with my baby to get her first shoes.....Im sorry I cant remember one ladys name but both herself and Nav really helped! Thanks again x
