December 2023 by Lisa Paterson
BeAWARE and Avoid. Have shopped here many times with varying degrees of customer service but never felt the need to leave feedback-however tried to return a gift that did not fit (purchased 5 weeks ago) only to be told quite categorically that they would not exchange or give a credit note as more than 14 days after purchase - xmas gifts are treated differently apparently - myself and my daughter will never shop here again - shameful customer service
December 2023 by dazpat1396
Avoid shopping there..returns policy is disgusting.brought a top for birthday present 4 weeks in advance..didn't fit so took it back after the birthday. Would not exchange or give credit note. Won't shop there ever again
December 2023 by becky mason
Lovely shop
March 2023 by Rachel Clark
Always a great shopping experience in Ruby rooms! Not only are the clothes, shoes etc good quality and currently designed. The staff are extremely friendly and attentive, highly recommend ?
February 2023 by Janis Anderson
Really disappointed with Manageress who clearly quite abrupt and rude when returning an item back that she had said when buying that after 28days of receipt cannot have a refund but would consider a credit note if garment not worn and still have all the tags in place as well as keeping the receipt. I did inform her that I would not e returning until longer than the 28days as will be in Australia for Xmas and not back until late January. So upon my return as garment was not to my daughters liking not even tried on gave back to me to return when got to the shop the manageress was quite adamant she could not give me a credit note I reminded her what she had said but completely refuted and in shop was very obstructive and rude. Where has customer service gone?!!
October 2022 by Me Me
Got couple of bargains sale on
October 2022 by tina brown
Went into store today to buy a pair of gloves, assistant in store would not leave our side when looking at their selection, which made myself and my daughter's feel very annoyed as when they are black they can't go anywhere without prejudice and am very disappointed that a store in my home town is racist. I bought gloves as my daughter was freezing but will never enter again because of the terrible service.
October 2022 by Shannen Gunner
Always so welcoming and attentive to your needs, I have shopped at Ruby Rooms for years now and love their clothing
October 2022 by Dianne Christy
I went at the end of this week. I brought a nice dress but didn't have my shoes in the correct size so the younger staff took my mobile and ordered them in for me and within a few days the shoes were ordered, which I will collect today.I have read the reviews, but I must say I found everyone ( younger staff) very helpful and polite who served me.
October 2022 by Mandy Monksfield
My daughter bought a shirt, then later that day bought the shirt in a different colour along with shoes, necklace and bracelet. She wore one of the shirts once for an hour because I noticed they had left the tag on it, when she took it off the back of the shirt was all frayed. We took the shirt back along with the one she?d never worn, they refused a refund and were very rude but offered a credit note for the one not worn refused to do anything with the faulty item, turns out they?d also charged her £3 too much for one of the shirts ( there mistake) I overheard them talking about it like it was our fault for not noticing. We have shopped in there quite s few times but NEVER again!!
October 2022 by karen rockingham
Every year, for my birthday, my friend kindly buys me a £50 gift voucher for Ruby Room. My voucher, valid for 6 months has gone out of date (by 18 days). I have been offered half the value (in a very abrupt manner). Although this is legal, whatever happened to good old customer service. My friend will no longer buy vouchers from here ever again...and I will no longer shop there.
October 2022 by Lini Kilpatrick
I have always loved Boho clothes, but my work and lifestyle did not allow this style.Having recently retired I took the opportunity to restyle myself.I discovered Ruby Room (2022) and have been updating my wardrobe (Boho style) since.The staff are great at their jobs - knowing their stock and finding things to suit me - they are honest in their opinion (if something does/doesn't suit me) they try to obtain things for me that may not be in stock and most importantly, they make me feel special.Outstanding service!
October 2022 by Jennie Galgey
I went in there on the off chance and some of their new dresses had just arrivedI wore it Friday and had so many compliments.I have bought a few items in there and always had a good experience
October 2021 by Jane Woods
Great service took some slippers back I bought for Christmas present couldn?t take back because of Covid I was given a credit note no problem.
October 2021 by Allise Shapiro
My Favourite BoutiqueI Can not recommend this boutique enough. Fabulous items on trend at a great price. The staff are always so friendly and helpful. Ruby rooms are a pleasure to deal with. Since Lockdown I have been ordering online and I?ve been so impressed with the super quick arrival, always great quality! I?ll definitely be back for more! Thank you
