March 2024 by Mick Hall
I have been very happy with Bear right from the start, around 4 months ago. I was pleased, when Jack first came to value my property, with his pleasant attitude, which made me feel at ease, and I then new I was going to Bear to help guide me through what I believed to be a daunting task of selling my house of over 30years.I was kept informed at every step, as we had people to view, and I met more of the staff from Bears at each viewing. Each and everyone I met, or spoke to on the phone, were so polite and easy to talk to, it felt like you were talking to your friends, and yet they were very professional as well, in the advice and help they were giving.And finally, the day I exchanged. All their work has got me to this point and I couldn't be happier, so a big thank you to all the members of the team that looked after me and I would recommend them unreservedly, if you are looking for a very professional and friendly team, to help you move to the next chapter of your life.
March 2024 by Jenefer Livings
I recently sold my house through Bear, the whole process they have been brilliant. I was impressed by their pictures and advert, support with viewings and then the follow up after offer to exchange. Having sold properties a few times, I've never had an agent so proactive in keeping us up to date and chasing things through to get us to the point of exchange. Would highly recommend!
February 2024 by Saffron and Adrian Brown We Love Creative Media
This review is to express my disappointment and frustration with the customer service provided by one of your agents, Megan, during our recent experience with Bear.Last year, my husband and I purchased a property through Bear, and unfortunately, our experience was marred by a significant lack of communication and professionalism from Megan.For approximately six weeks, despite numerous attempts to reach out via phone, email, and social media, we received no response from Megan. This prolonged period of unresponsiveness caused us immense stress and uncertainty, as we were left in the dark regarding the status of our purchase.It was only after our estate agent, Jordan Evans in Kent intervened and lodged a complaint with Megan's superiors that we finally received a response. Regrettably, Megan's reply did not acknowledge her lack of communication or the distress it caused us; instead, she seemed to dismiss the issue entirely.When we initially encountered Bear, Megan's charming demeanor during our visit to the office in Leigh led us to believe that we were in capable hands. However, her actions following the acceptance of our offer contradicted her assurance of being "with us every step of the way."The six-week period of being ignored by Megan was undoubtedly one of the most stressful experiences I have ever endured, and it was entirely avoidable. We are still bewildered as to why Megan chose to disregard our attempts to contact her, especially considering the importance of clear communication during such a significant transaction.While we understand that we cannot always choose the estate agent representing a property we wish to purchase, we certainly have the discretion to select an agency when selling our own property. Based on our negative experience with Bear and Megan's substandard customer service, we have no intention of entrusting our future property transactions to your agency.I hope that this feedback prompts a reevaluation of the customer service standards within your company and ensures that other clients do not endure similar experiences in the future.
December 2023 by Stuart Reynolds
Excellent service from Bear.Jack was extremely patient with us and valued our house at exactly the right price point, and then did a good job of the photos. We had a steady stream of people to view - into a house that I didn't think would get that - and everyone was interested in the accommodation and there were no time wasters. Fees were very reasonable, and no requirement to have a board up outside.Buying, which we also did through Bear, was similarly excellent, and the team were always careful to listen to what we wanted and didn't push properties that didn't match our requirements.Can't fault them, and would use them again (although I'm rather hoping not to have to move again!). Highly recommended.
December 2023 by Daniel Emmerson
Really great turnaround, fantastic staff and approach to work.Megan was amazing at looking after day-to-day matters while ensuring she did everything possible to make our timelines work. Huge thanks to Megan and the rest of the Bear team!
November 2023 by Inga Masaityte
Very disappointed with Bear branch manager and director. Sale fell through and I haven?t been informed for 4 weeks until my solicitors figured this out. Wouldn?t use this agency again. Should of made an official claim but couldn?t be bothered to waste more of my energy.
October 2023 by Al
I bought my house through Bear Leigh on sea and they held my hand throughout the whole process, very good service . Megan was Very professional and helpful ?
October 2023 by Jessica Barnes
I was with bear when purchasing my property, they had brilliant communication and always kept me informed and were happy to help with any enquiries! Would definitely use then again if needed in future!
October 2023 by James Baker
Good communication, experienced staff.
October 2023 by Claire Hodges
I recently sold my house through Bear and they have been absolutely fantastic. From my very first meeting with Jack who dealt with the valuation and photographs, attended viewings and guided me through the process, right through to sales progression and completion with Megan. I couldn't fault them. Great communication from start to finish. Special thanks to Megan who worked so hard on the sales progression. Very professional and reliable. Thanks for helping me through a stressful time! Would highly recommend
October 2023 by Jessie Louise
I recently bought my first home through Bear Estate Agents. I had the pleasure of working with Megan Carmichael on the purchase. She was so supportive and provided me with an excellent service, keeping me constantly up to date and moving the process along. Megan was always on hand to help with any queries or questions. I would highly recommend using Bear.
October 2023 by Miles Waddilove
We could not fault Bear Estate Agents in Leigh On Sea, Essex enough.We dealt with Megan Carmichael and the service she provided was beyond amazing.Communication was 5 star, her work rate was 10 out of 5 star. There was nothing we could find to fault her.No matter what time of the day we?d ring, we always managed to speak to Megan straight away, and she helped us through the whole process.Would definitely recommend and use again
October 2023 by Rob Johnston
Sold my property through Bear and can't recommend them high enough. Dealt with Jack & Megan who have been fantastic from start to finish. They have made the process very easy taking care of mine and the buyers needs.A real pleasure to do business with and will be using them again in the near future.
October 2023 by Riad Alam
Recently bought a house through Bear in Hadleigh, and I have to say Bear - Megan Carmichael is a keeper! Do not lose her!! She really went above and beyond to keep the sale moving, going above and beyond by offering to drive to the vendor's house to collect signed contracts and hand deliver to the solicitors. I knew everything was in safe hands with Megan. When we come to sell our old house next year, we will definately be using Bear!
October 2023 by Emily Grant
Had a fantastic experience selling a flat with the Leigh-On-Sea branch. Would 100% recommend and would use again. Thank you all for being so helpful.
