June 2025 by Alex Greaves
Always the same.
Poor staff left to deal with running a busy shop with next to no staff. No wonder they go through so many people. Such a shame
15 min wait for water and coffee beans!
May 2025 by Paraschivu Florin
Teribele staff.They change the staff every week and is normal they don't have ideea what they are doing.Place is dirty and the cofe taste every time diferent.Not recommanded !
May 2025 by lorraine salija
Great coffee lovely staff
May 2025 by Lauren Connolly
Outstanding Costa Experience ? Hockley Branch, Essex
I?ve been visiting Costa stores for years, but since moving to Hockley two years ago, I can honestly say I?ve never experienced service quite like this. The team at the Hockley branch is truly exceptional. Their attention to detail and the genuine rapport they build with each customer sets them apart. They remember little things about your order and about you which adds such a personal and thoughtful touch to every visit.
For me, it?s the flat white always made to perfection, every single time. Without fail, it?s a 10/10, and it?s become such a daily highlight that I now find myself going in almost every day just to enjoy one.
Ellie, the manager, and her team consistently go above and beyond. They strike the perfect balance between being professional and warm. Even in moments when the store is busy or they?re met with rushed or impatient customers, (I have witnessed myself) they remain calm, kind, and composed. It?s a level of professionalism I rarely see, and it truly makes a difference.
Of all the Costa branches I?ve visited and there have been many this is by far the best. The team deserves real recognition for the passion and pride they bring to their work. They?ve turned a simple coffee run into something special, and they make my mornings brighter.
Thank you to Ellie and the whole team you?re amazing!
November 2024 by Steve Crussell
Great wiinter range of drinks now available.
September 2024 by Adam Symes
I've had to update my review following some recent visits.
Equipment and facilities (such as the toilet, grill, refrigerator) seem to be failing often lately, meaning food gets spoilt, no hot food can be prepared, or there's no sit in service allowed.
The franchise owners definitely need to take a look at the recent incident history to see what's been happening here, and realise this place needs some investment to rectify these issues.
The staff that work here are amazing - they're so polite, great at their job, and with these problems in store they have to put up with some aggravation from customers at times. Investment to fix these issues would not only benefit us customers, but would also improve the staff's jobs.
September 2024 by Sam BEARD
Nice and helpful staff.
I'm nor a fan of the coffee but it was a nice place to wait for an appointment.
September 2024 by Caitlin Hobson
One of the best costas in the area, staff are quick at making drinks to perfection and know what they?re doing.
July 2024 by Daylight Installations Ltd
Love Costa, although the snacks could be a little cheaper
May 2024 by Cyrilla Rogers
Nice Costa with helpful and happy staff
May 2024 by Simon Nichols
Friendly staff members and served very quickly.
March 2024 by Grahame Hanning
Ok branch, friendly staff,get the impression they either don't like you hanging around once you've consumed your beverage or they're house proud ??.I am very impressed that the management appears to read and take note of reviews,, unlike Costa at Cherry Orchard there they don't give a monkeys dangley bits about reviews .
February 2024 by Shahrukh Saeed (Shak)
In Josh and Ellie we trust.
January 2024 by Ashley Morgan
It's a Costa, it does what it says on the tin.
December 2023 by Russell Webb
Nice Cortado, thanks. Xmas hot chocolates are nice, prefer Cortado myself.
