December 2023 by Anthony Scutcher
Thank you so much Kelly for sorting our lounge carpet for me, you were very helpful and kind
December 2023 by Peter Tomkins
Total shambles.Spent over £2.5K on hall, stair and landing carpet. A date for fitting was arranged and confirmed several times by email. No one turned up to fit the carpet on the day agreed. When I phoned the store they told me there were no fitters available and that I should have been told to ignore the automated confirmation emails!Was told that they still needed to measure my stairs, despite the estimator attending twice and measuring.When they eventually turned up to fit the carpet they said: 'You know we haven't got any stair rods , don't you?' I didn't. They apparently hadn't been ordered.The two chaps who fitted the carpet were excellent and did a great job, but without stair rods.Having had no contact over the last four weeks about coming to fit the stair rods I phoned up today and found out: the manager has been suspended, no one knows anything, the store is being managed by the Clacton manager who is on annual leave. I am told the deputy manager from Clacton should be able to phone me to orrow.Never had this experience before. Total lack of any customer service and hugely disorganised.
October 2023 by Diana Sewell
carpetright harwich have been superb from start to finish Steve and Kelly are a asset to the store helpful and friendly going the extra mile...also a big mention to Greg the fitter always ask for him so good at fitting and friendly and tidy. Will use again 10/10
October 2023 by Matt McNee
Brilliant! Friendly & knowledgeable customer service, great price and all arranged within a super tight deadline ?
September 2023 by Leanne Mcdonough
Cannot thank Steve & Greg the fitter at harwich branch enough!! I would give more then 5* if I could! I phoned yesterday late afternoon expressing how upset I was due to being messed about via another company! And my situation. Steve and the team not only went above and beyond to get it sorted! And it was laid the very next day! Extremely excellent customer service & service, all went above and beyond! Thank you again so much!! Im so greatful beyond words! Would highly recommend! I know I won't be going anywhere else in future.
September 2023 by Elly Budgen-Jones
Fanuel was very helpful and knowledgeable. Great service
September 2023 by d4ddzy
Very helpful and a good experience. Our price calculator wizwoman was excellent
August 2023 by pantsrally
Great team down at Harwich. Thanks to Steve and Kelly for helping me out, even when I had the wrong measurements! Highly recommended.
August 2023 by Kailea Hamilton
Brilliant service instore today, listened to what we wanted/needed didnt try to upsell to make us spend more money actually saved us money! definitely will be returning. ?
August 2023 by Donette Tiniakos
Great service from the carpet right team Kelly, Steve and fanuelVery helpful nothing was too much trouble as we spent sometime in making our final choiceEverything was clearly explained regarding the ordering and deliveryThank you allFromMr & Mrs Tiniakos
August 2023 by Nadine Mackay
Great service in the Harwich shop. Kelly was super helpful. Thanks for all the help.
August 2023 by Emily Strachan
Kelly was brilliant and very helpful :)
August 2023 by Lisa Morgan
Fantastic customer service! We went today to get a bedroom carpet today and all I can say is AMAZING!!!! Kelly was so helpful, cheerful and made time to talk you as through everything 5*Kelly gave us great advice and made it super easy. If You're heading down there she is the one I would ask for every time.
August 2023 by Debbie Hill
Kelly was very helpful and knowledgeable, she also has very customer service skills. All the staff I. The Harwich branch have been very helpful.
August 2023 by Lesley Bunton
Popped into the Harwich branch this morning for a quote. Kelly was very helpful, knowledgeable and friendly. Excellent service.
