September 2025 by Daylan
Came into the store today and was met by Lloyd who helped me with renewing my broadband and mobile contracts. Even though it was the end of the day he was cheerful and was able to get me some great deals. An assest to the company.
Thank you to all the team at Vodafone, Harlow
July 2025 by Michael Wigley
A brilliant company due it's brilliant staff!!!
I must especially commend Hebron for his professionalism, his knowledge, his advice.
O2 must be very proud to have such an outstanding employee on their team!!!
July 2025 by Julia Oates
The staff at this store having bought a new contract were at the time extremely helpful but when I returned with an issue were not in the least bothered , very rude & unhelpful
March 2025 by Dan Kirby
Rude staff who could not care less what the customer had to say. Manager needs re training or the sack. DO NOT PURCHASE FROM HERE.
September 2024 by Alexandru Taifas
Manis was helpfully. He helped us replace a lost sim card quickly
September 2024 by Billy Burns
Got a good deal compared to my last one, Henry was also a really helpful and polite sales advisor?
August 2024 by James Titchmarsh
Absolutely useless the young guy acting like a car salesman talked the talk.
However he did not put the phone contract through properly so I had no phone number for over a week! So I to goto another store to fix my problem.
This all happened before my holiday. They are absolutely useless in there
Such a simple job, but they are happy to upsell & promise you everything at the time
April 2024 by Fernanda Monteiro
If I could not give any stars I would! Unfortunately I had to put one to be able to write my review.
Yesterday afternoon I went to Vodafone with my sister-in-law to get some advices regarding her phone.
Initially a younger man come up to help us, but an older man got into our conversation and he was very rude and arrogant.
I told him that I wasn?t liking the way he was talking to us because he was being ?a little rude?, he replied and said he wasn?t being rude, so I asked him a question about my sister-in-law?s phone and he looked at me and said that I was supposed to answer his question first and only after I answered him he would answer the question I asked.
He was extremely rude, stupid by the way he looked and spoke.
Honestly, I never will returned to this store with this terrible customer service, and I believe that Vodafone needs to give custom services training to their employees for the disrespectful way they treat their customers.
December 2023 by WRRZ TN
I took out a mobile wifi contract from westfield vodafone store but decided a week later to cancel it and get the broadband pro 2.So i came to the harlow branch to cancel the contract and get a refund and get the new contract.The vodafone advisor looked at my details and confirmed my indentity then decided to ask for the receipt of my order which i didnt have and said he cant do it even though he verified my purchase on the system.I had to go home collect the receipt and because i was busy i had to go to a different store. I went to Hackney vodafone and they didnt even ask for any receipt they straight away dealt with my enquiries. They said there was no need for the receipt because they could see the transaction on my account.What a disappointing experience. This just means that the guy at Vodafone was being difficult for no reason. He wasted my whole afternoon by making me go back and forth. Its the white guy with arm tattoos and a piercing on his ear. I'm going to make an official complaint to Vodafone too.
December 2023 by Hazel Arnold
Very helpful guy helped me get a really good deal and informative. Thank you
June 2023 by Carl-Uk1
This is my usual phone shop, very helpful.Thanks Guys
June 2023 by Kamyar Mahamad Ahmad
Bad staff Vodafone not respect customer if something wrong with Vodafone never be helped FKU Vodafone
April 2023 by Sany Orl
Horrible company, the account had £23, and then the money disappeared, the employee did not help and told me to top it up again ?
April 2023 by Doreen Bossis
Not very helpful. Sorry
April 2023 by Mark Peddle
Better than trying to use the vodafone app ?
