September 2025 by James Valaitis
I have zero criticisms. The people are lovely, I was seen promptly, and it?s a comfortable environment.
September 2025 by Christine Bond
Yearly Eye Test have used Vison Express for about 20 yrs they always provide a great service NO PUSHY SALE'S STAFF saying you need new glasses there is no rush seeing to your needs l did not need glasses this visit as waiting to have cataracts done but once this is done I'll be back for glasses great service from start to finish would not go anywhere else
September 2025 by Lindsey Daniels
The staff are so friendly and kind and go over and above to make sure you are comfortable and get the glasses.
September 2025 by Geoff Morris
Very good service Very professional staff thank you
September 2025 by julia wilson
Great service. Such friendly staff.
September 2025 by Kathy Wadhams
The staff are always friendly and helpful
September 2025 by Ken Snowdon
Not happy with your new policy regarding changing lenses in my existing frames
Sharp practice smacks of updating
September 2025 by Barry Harbutt
Excellent service and staff.
September 2025 by Steve Morris
I have always used vision express & always been happy. Sadly that is no longer the case now that I have learned that they no longer carry out work in store. Previously if I wanted to reuse my existing frames they had the lenses made up & informed me when they arrived. They would then take my existing frames off me for an hour & fit the new lenses. That?s no longer an option. Now I?m told they would have to send my old frames away for 3 weeks. Clearly not a viable option. So what, that means new frames ( 2 pairs in my case) every year costing circa £300 plus a similar amount for lenses etc. No viable option to reuse 1 year old frames costing up to £200 each sounds like a scam. Really not happy. I?m going to have to consider my options next year after more than 20 years using this company
September 2025 by Mary Salisbury
Was very pleased with the service
Optician very professional
August 2025 by Robert Allen
The staff are nice enough but visionary express has gone down in my esteem. My last visit 2 years ago saw the change that you had to pay in full when you order. That I can understand to an extent. But I find out on the latest visit that the in store laboratory has been scrapped. How ludicrous is that. This means that if you want to keep your current frames and just change the lenses you will be without glasses for 2-3 weeks unless you have a spare pair. So to my mind it?s their way of trying to get more money from you as well as inconveniencing you. I will probably use them for my eye tests moving forward but am inclined to not get my glasses from there in future.
August 2025 by Karen Cooper
What a lovely, friendly team! The opthalmologist that I saw was so thorough and so, so lovely. Can't recommend the Harlow store highly enough.
August 2025 by Chris Robins
First class service! Following mentioning a concern I had Annabelle gave me a through examination and back up advice. Choosing and obtaining glasses was seamless.
August 2025 by Frank Gallagher
Yet another fantastic experience, from knowledgeable, friendly and professional practitioners, always a pleasure, never a chore, keep it up guys!
August 2025 by Lorraine Marston
Always very helpful staff, never had any problems since we have been going to our shop
