September 2024 by Amaan Ali
Avoid Sports Direct Harlow on Edinburgh Way at All Costs
I highly recommend avoiding the Sports Direct store in Harlow, located on Edinburgh Way. My recent experience was nothing short of appalling. I purchased 2 Adidas training pants, 2 Adidas gym tops, and 1 Under Armor training pants, but the customer service was atrocious.
Firstly, when I called the store to confirm that I wanted a refund rather than a credit note, I was met with an incredibly rude and unhelpful manager. The behavior was unprofessional, and I felt disrespected from the outset.
Despite the website clearly stating that returns are accepted within 28 days for a refund, the staff at this store concocted a ridiculous excuse, claiming they don?t accept refunds or exchanges. This directly contradicts both their own return policy and consumer rights, which guarantee a refund if an item is misdescribed or doesn't match the online specifications. It?s unacceptable that the website misleads customers, and the store's refusal to honor these rights is disgraceful.
The Under Armour training pants I purchased were supposedly on sale for £39, down from £40?an insulting discount, especially when the website listed them at £22. The Adidas pants were £32 online but £41 in-store. These price discrepancies are dishonest and misleading.
When I tried to return the items, which were unworn and still had tags attached, I was falsely accused of wearing them. This baseless accusation was made before I even had a chance to explain. I even showed the items in person, proving they were in perfect condition, but the staff refused to help or offer a refund.
To make matters worse, when I purchased the items on September 3rd from another store, they neglected to remove the security tags. Despite this clear mistake on their part, the staff at the Harlow store showed no concern. All they seemed to care about was taking my money.
After this ordeal, I was left stranded and lost, as I had traveled to the store by bus, only to be met with such poor service. The prices in the store are deceptive, and the products do not match what is advertised online. The Adidas training pants I received were different from what was shown on the website?the ones in-store lacked the iconic three stripes, making me question their authenticity.
Sports Direct Harlow on Edinburgh Way is a disgrace. They are dishonest, sell counterfeit goods, and their customer service is atrocious. I spent £187.00 and have yet to receive a refund. I will never set foot in this store again and strongly advise others to stay clear.
July 2024 by Andrius Gasilionis
Service at cashier is just like: £Twelve!
Yup just that, no hi, no thanks, no good bye :D
April 2024 by Bailey Consultants
Poor customer service, can only deal with a bot to discuss missing delivery. Buyer beware
October 2023 by Tatjana Migda
We couldn?t find the place at the Google address, so I took it to some garages.
August 2023 by Anastasia Cook
Not great customer service. I said yonge blonde lady card reader not working well and didn't respond to me and she didn't ask me for my bag as I was struggling with my own. Not even rate this one star. They lost me as customer. She act like she didn't care less
August 2023 by Daniel Knee
Rude customer service assistant very useless didn't ask for a bag and when comment on the chip & pin machine like she didn't care
August 2023 by julie hamblin
They never answer their phones so frustrating.
April 2023 by Baileys 1
Poor customer service, can only deal with a bot to discuss missing delivery. Buyer beware
April 2023 by TanS 9
Would rate less stars if I could. The manager here is always so rude, unapproachable and argumentative. Avoid this store and go to the one at the water gardens - staff aren?t much more approachable there but I?ve been in the queens gate store many times and the manager is plain rude. I simply said ?excuse me? to have them turn around and huff and say ?yeh?. Shocking behaviour and you can imagine how the staff mirror the behaviour of this is their supposed superior. I could write every experience but there would be no point. Just a heads up not to bother trying to ever complain because the managers attitude is just as rubbish as the rest.
December 2022 by lucy shambler
Never answer their phone for stock enquiries. Why have a number if you don?t answer phone. Also why is your company changing for deliver over £70. Ridiculous
October 2022 by Sophia Tanner
Would rate less stars if I could. The manager here is always so rude, unapproachable and argumentative. Avoid this store and go to the one at the water gardens - staff aren?t much more approachable there but I?ve been in the queens gate store many times and the manager is plain rude. I simply said ?excuse me? to have them turn around and huff and say ?yeh?. Shocking behaviour and you can imagine how the staff mirror the behaviour of this is their supposed superior. I could write every experience but there would be no point. Just a heads up not to bother trying to ever complain because the managers attitude is just as rubbish as the rest.
August 2022 by david attwood
Sports Direct Harlow Is A Great Store,Super Variety Of Goods And Very Professional And Helpful Staff.
July 2022 by Sian Barton
Went down here this evening with went to ask if they sell EVERLAST rate activity tracker watch for my mum as she wanted one aswell. The member of staff he wasn't helpful at all just said in an offish way " what you talking about I've never heard of that we don't sell it or the Harlow town store doesn't either " he just stood there on his phone and didn't want to know at all well Harlow town store does sell them as that's where I got mine from!
May 2022 by jay carlin
Easy parking friendly staff although only 1 member of staff covering top floor with 3 for the down stairs
May 2022 by Kenneth Knight
Helpful staff, good value
