February 2024 by paul gahan
Great staff. Good company.
November 2023 by Ian Tombleson
Prompt, no problems delivery!
October 2023 by paul newton
I work for new era fuels amazing company to work for everyone are friendly and helpful and if you get a problem they sort it out would recommend working for
July 2023 by Wayne St John
Very friendly and helpful staff
March 2023 by Torben Reeve
New era, could not get the lorry in the drive despite having many normal lorries all the time - they can not drive a lorry.No oil and heating = crazy wife = not good times!!!
November 2022 by Miss W
Ordered through boiler juice and got left with a delivery from this company, they didn't deliver the full 500 litres and only delivered 300 and left us short of 200! Avoid!!
November 2022 by Rob L
Can?t fault the service, ordered via boiler juice and delivered early. Hopefully it?s the same service in the future. Thanks
November 2022 by Karla V
Absolutely brilliant local service.?? Friendly, professional and positive. Spoke to Hannah today who sorted my heating oil problem within a few minutes. The price was at least 20%cheaper than other quotes and I was offered next working day delivery. It's so nice to support a local business and to receive great customer service in return. Well done ?
November 2022 by klod shtjefni
Would give a zero if I could!Do not use this company or any of its branches!! Customer service absolutely appalling with discourteous rude staff who simply do not care nor know how to speak to customers. They also do not deliver on time, all they say is maybe is coming tomorrow and they got full excuses to say everyday different excuse .I have just found out they have now cancelled my order as apparently ?I? was rude? Hilarious given how their staff seem to treat customers. I have complaint through an in line with their shocking culture they have not even bothered to acknowledge.Looking at the reviews on here and other sites they clearly don?t care about improving their service or listening to customer feedback! Disgusting way to treat paying customers.
November 2022 by GEOFF HAMMOND
Thanks new Era for the delivery today as cannot believe I ordered less than 24hrs previously through Boiler Juice. The driver was polite and arrived slightly earlier than the txt said. I did apologise as the scaffolding had not been removed as promised but he just got on with the job at hand. Can you pass on my thanks again. Vehicle reg no: EX63NJY.Also a final apology I could not get the 700lts in my tank. Boiler juice will have to return some money.
November 2022 by Chris Hewitt
Hayley Eustace Is an utter legend, So professional and offers a super quick efficient service.Always quick to respond and help as and when needed, one of the best account managers i have to deal with on a daily basis.Should defo be a valued memeber of any team and i think a payrise may be in order.
November 2021 by Jody Earp
Extremely disappointed with the service if you want fuel DO NOT CALL THESE GUYS..two failed deliveries..lazy lying drivers..still no refund after having my money for over three weeks avoid like the plauge do yourselfs a favour and use a reputable company the reviews talk for themself..scammers won't even answer the phone now they have my money...TWO WEEKS ON AND STILL NO REFUND..NO ANSWER IN THE OFFICE AFTER THREE ATTEMPTS TODAY...
November 2021 by Mihai - Georgel Erhan
The story goes like this...went on the site and completed the form requesting a quote for 500 litres of heating oil...got the quote next day and accepted it....got a call from new era fuels and we discussed the delivery details and payment...all good...been told that due to the big volume of deliveries I will get my heating oil within 10 working days...ok not a problem...9th day I call them to ask what is happening and I am told that they are behind with deliveries but they will catch up over the weekend (this was a Thursday)...nothing happens...Monday (21 December) I call again (at this point I had heating oil left for another 2 weeks) an I am told that I am not on schedule and probably will get my delivery after Christmas....at this point I cancelled my order and went to another company which delivered next day!! So all in all a bad experience...and definitely will not do business with this company again!!
November 2021 by martin platt
This is the most unreliable, time wasting, over promising, non delivering service, i have ever had the misfortune to receive. I will of course pass on my comments to all of my present, and ex colleagues throughout my industry to ensure they don't suffer the same.D minus...... must try harder
November 2021 by Tony Simons
They made me drive all the way to Harlow for an interview, and then just as they were about to offer me the job..... Bam "Oh, you came here via an agency. Shame, that will cost us money to employ you from them" Thanks for coming anyway.Booo, bad moves IMHO. Why advertise through an agency then?
