March 2024 by Max Robertson
Recently sold my custom shop strat with Charlie, he was fantastic (and swift at securing a buyer) from start to finish. Super professional, easy to deal with, and an all round top bloke. Really appreciate everyone?s hard work and dedication to providing a top level service! Many thanks team.
February 2024 by Jason Sawdy
These guys have been Great, I love visiting the shop and I really enjoy speaking to the staff. Rob has been treating helping me with repairs to my old guitar and helping me buy a brand new one too. I?ve now have two guitars from here this year and I just can?t see a reason to shop anywhere else. They know what they are talking about, very polite, respectful and I feel honest. Their knowledge is pretty much second to none and I don?t think it matters if you are new to music or David Gilmore, you will find the help, service and advice you need right here.
February 2024 by Nigel Seaman
Great people to discuss all matter musical of things with. They always seem ta have time. Very loyal about returning phone calls too, thanks guys.
February 2024 by Jamie Hodgson
Fantastic range and great staff
January 2024 by Anytime Fitness Harlow
Great customer service and audio knowledge which helped me decide which product I needed.
November 2023 by Russell
Great range of guitars, friendly staff.
October 2023 by Jason Brown
Great music store, well laid out for viewing instruments and equipment, very knowledgeable and helpful staff.
September 2023 by Greg Thornton
Rob and GigGear have help massively in purchasing an amp I?ve been looking to purchase for a few years. Highly recommend them to any musician out there. Excellent customer service from start to finish!
September 2023 by bill wayne
My order has been dealt with smoothly and efficiently and I am looking forward to receiving my guitar tomorrowI would have no hesitation in recommending this companyMany thanks gig gear
September 2023 by Susan Bateman
Brilliant staff, friendly and know exactly about all their stock in their shop.x
September 2023 by Mark Harding
Popped into Giggear today for the first time in a few months. They had exactly what I needed, at a fair price. Staff were knowledgeable and friendly as they have always been over the many years I?ve shopped there. I wanted to try a guitar for a possible future purchase, this wasn?t an issue at all. Staff were more than accommodating, would definitely recommend for anyone?s musical needs.
August 2023 by Peter Oliver
Very disappointed with poor service. Had great intensions on purchasing a ukulele for my daughter and browsed in store. Finally agreed with her on one and she was very excited, however when taking the ukulele to the checkout I was told the price tag was advertised lower than they could sell it for. The instrument brand and model was labled correctly, but the price wrong. A mistake on there part, in which I didn't get an apology for. They did offer it at a slightly lower cost, however even still wasn't within my budget.I returned shortly after and purchased a different one, as i didnt want her to be upset. I asked if they could possibly price match to UK sellers online because of there mistake, yet refused todo so.Most places choose to honour price faults, but not giggear.Do feel like the old staff prior to the new ones we're much more helpful and friendly also
August 2023 by Heather M
Brought my violin in to have a string restrung. The staff seemed friendly enough. I accidentally brought in the wrong string for them to replace it with, which they informed me, and I said I would purchase a replacement and bring it in. Albeit, it took me some time, as I had a lot going on at the time - but they ended up purchasing the string themselves despite my saying I was going to do it, and without asking or informing me - until I was informed the violin was ready. They were going to charge me almost £26 - for a string and restringing of one string. (They don't even charge this much in Notting Hill at violin shops). Of course, I contested this, and (though) they brought it down to £10, again, this was overpriced (I priced this against 15 other music and specialist violin shops in London), but I didn't want to contest further, as I just wanted my violin and to go.It gets worse - when I picked up my violin, not only had they not strapped it in (which I didn't realize until walking about 10ft out of the shop after hearing it thud while I walked), but they did not loosen the strings!; which I just couldn't believe!Do not recommend at all. Terrible experience.
July 2023 by Lauren Conway
It?s not the Gig Gear of old unfortunately. The old staff were much more friendly definitely miss Rob and especially Alex he was great and always had a smile on his face. The new staff are nowhere near as friendly and nice, in fact they can be quite rude. I have stoped shopping here now after 15+ Years which is a shame. Also prices seems to be higher then elsewhere and other shops I have visited recently have a huge and varied offering of guitars in comparison to Gig Gear, such a shame.
July 2023 by Jamie
Outstanding customer service! Charlie was a pleasure to deal with, and he handled the particular query I had excellently and in a super helpful and friendly manner. Very much recommended!