January 2024 by Tomasz Borecki
Lots of very good quality polish food shop
January 2024 by Zuza Malada
Very good shop ??
November 2023 by Martin Cooper
I shop here usually at least once a week. The deli counter is always full of fresh meats and cheeses which is the main purpose of my visit. Staff are always happy to advise me on what select as I am from England and I don't always know what to choose as the deli selection is predominantly polish origin or Eastern European.
November 2023 by David da Costa Ribeiro
We've been customers here for over a year, and so far so good. That's until today, when I went to the shop to swap a pack of cheese (the big 1kg ones) that had mould inside when I opened it, even though it was still clearly inside the best before date. As soon as I came in, there was an older gentleman (customer) at the till that left all his groceries on top and walked out, moaning to himself. The staff looked a bit clueless, so I'm going to assume the interaction wasn't a happy one. Then, as soon as I see one of the persons available I showed her the cheese and asked what could be done, and got directed to her supervisor, that was doing something on the tinned food section in the back. Get there, and her tone was absolutely wrong through the whole interaction. First of all, insinuating I probably bought it somewhere else and went there for a refund. And that I probably didn't even refrigerate it straight away. I'm actually a certified food handler, as well as kitchen trained so I assured the supervisor that it wasn't the case. Then, she needed a receipt to even assess the situation. I explained I had no clue where the receipt was, but I paid with card and used the store loyalty card and it should be fairly easy to find the transaction. Apparently it's rocket science, because the supervisor got very angsty and borderline rude about the whole thing. It's not because of the £9 of the cheese, it's being treated like a criminal for even raising an issue. I've had my own businesses for many years, most of them in hospitality. This is atrocious service, first for a customer that is fairly frequent (we visited the store every other week at least), spending plenty of money (my average would never go under £40). And there's always a way to check back on the system. It's a fairly straightforward process. You have the total of the transaction, the date and time. Well, not according to the supervisor or the manager that she spoke to over the phone, in a very depreciative tone in regards to the whole situation.I'm not expecting a refund at all, and truth be told, we're past that. Ever since they changed most of the staff, the service has been hit and miss, but then again, the quality of the charcuterie would more than cover for the lack of service. But not this time.This was the last time I've spent any of my cash in this place.I will email them as well, as the whole interaction was ridiculous and even if I'm ignored, at least I'll voice my concerns about how paying customers should be treated in the first place!
August 2023 by Steven Smith
Harlow has gone down hill over the past few years and is very dirty we only shop here for primary really
April 2023 by Sylwia
Good polish shop, way better then the international food shop nearby. Reasonable prices. Very kind staff.
April 2023 by Jonathan Rogers
Great gor many items but their deli counter is unbeaten
March 2023 by Scott Johnson
Sooooo much cool food here. I'm British and found so much cool stuff. Go in and have a look
March 2023 by David Brown
Have never been to such a run down area in my life
March 2023 by Mariusz Ziomek
Good Polish shop, they have all you need .If they don't, you can ask it it kan be ordered.First class service .Strongly Recommended
March 2023 by Agnija Sukeliene
My favourite shop, extremely friendly owner and helpful staff.
November 2022 by Jacek Siara
Great polish food!Big variety of products, reasonable prices.Friendly staff.
November 2022 by Andy Fisher
Nice shop and stuff always helpful and friendly and you can get things you don't find in the English shops
November 2022 by Michael McGeary
On time, very tasty, will order again.
October 2022 by Cliff Moore
Nice range of ethnic produces as well as standard.
