April 2023 by Dave Hart
I hadn?t ordered from papa johns for a while so thought I?d treat myself. I really wished I hadn?t thought. The pizza and garlic bread was burnt, toppings on the pizza charred black on the edges and despite being clearly overlooked was cold. To top it off the drink I also ordered was not what I received but at end of day I needed something to wash the burnt food down.
April 2023 by Louise Hope
If I could rate this no stars, I would. Disgusting dry burnt pizza. This is the 2nd time in a year we have had this and now both times it's cooked badly. Waste of money... Honestly avoid. Go to the other well known pizza places. Don't normally moan but was bad.
April 2023 by Alanna Lucia Rosina Sharman
After an hour and ten mins of waiting for it to arrive on a weds evening. It arrived with a long black hair embedded into the cheese. Gross. Never again. Rubbish service, rude staff over the phone.
January 2023 by Matthew Sinclair
Ordered a pizza, was emailed to say there?s a problem with the order and to call them (who checks their email on a Saturday night?) and then proceeded to ignore my phone calls.
December 2022 by Allie Wickens
Ordered because domino's cancelled their delivery presumably because of the England match. After 1.5 hours and no change of status, I called a total of 52 times for an update. Eventually got through to a friendly enough person who was apologetic but said it would be another 40 mins and then the call ended when I asked for a refund. I don't know if that was purposeful or not. Called a further 12 times before I got through again and managed a cancellation. The person was not able to tell me how long my refund would take. Cheese on toast now under the grill at 21 33....Ive worked in pizza places- I get it is busy-but plan your rota and don't accept orders you can't handle. If you do, get someone calling customers this was unacceptable.
December 2022 by Macy S
What a horrific experience I had last night! After waiting 2 hours for delivery with no update on the track and over 30 attempts at calling the store I was left with no choice but to travel down into store. Once I arrived there was already 8 customers in store that had to come out for the same reason! Phone ringing relentlessly with no one answering! Only one manager named ?Jez/Jes? and all staff were moving so slowly, brain dead and unbothered. After still waiting 25 minutes in store we finally got our food. NO APOLOGY from Jez/Jes and no complimentary food given even though male customers were given food around us for free. Also not tomention the HYGIENE! Awful! Rubbing faces and continuing to make pizza, meats and other toppings rubbing over all the bases. Was told we would receive our money without any receipt or proof given to us.. i?ll be returning to store if I do not receive this. Jez/Jes and his incompetent team need a thorough investigation after tonight! Absolutely appalling customer service. This was my last straw with this store and I will not be ordering again. I have had a pizza delivered folded in half and slow delivery times in the past. By looking at the other reviews Papa Johns really needs to look into the team who run this store! AVOID AT ALL COSTS!!
December 2022 by Ela Maran
Very bad service! Pizza was 2 hours late. They told me they would refund the money back and keep the pizzas. Still they haven?t refunded me the money. On the app they changed to delivered an hour earlier but it wasn?t. All lies! Avoid at all cost!!!!
December 2022 by Zachary T
Order was £50, arrived 2 hours late! After calling 13 times finally got someone to pick up the phone, they advised 2 minutes away, another 30 minutes later.
November 2022 by macys282000
What a horrific experience I had last night! After waiting 2 hours for delivery with no update on the track and over 30 attempts at calling the store I was left with no choice but to travel down into store. Once I arrived there was already 8 customers in store that had to come out for the same reason! Phone ringing relentlessly with no one answering! Only one manager named ?Jez/Jes? and all staff were moving so slowly, brain dead and unbothered. After still waiting 25 minutes in store we finally got our food. NO APOLOGY from Jez/Jes and no complimentary food given even though male customers were given food around us for free. Also not to mention the HYGIENE! Awful! Rubbing faces and continuing to make pizza, meats and other toppings rubbing over all the bases. Was told we would receive our money without any receipt or proof given to us.. i?ll be returning to store if I do not receive this. Jez/Jes and his incompetent team need a thorough investigation after tonight! Absolutely appalling customer service. This was my last straw with this store and I will not be ordering again. I have had a pizza delivered folded in half and slow delivery times in the past. By looking at the other reviews Papa Johns really needs to look into the team who run this store! AVOID AT ALL COSTS!!
November 2022 by Faaiz Shah
Dont order from here. I visited this papa john on a couple disappointing occasions. Once a male staff dropped a spatula on the floor and I watched him proceed to pick it up from the floor and place it back on the counter.The other time he forgot to put feta cheese on my Greek pizza. How can you forget the feta cheese on a Greek pizza? It?s no longer a Greek pizza. They did nothing to compensate me and staff told me to take the pizza. Awful pizza as well, so dry.
November 2022 by 16claire
Ordered for 8.30pm. Was 45mins late despite website blurb - no info passed on. Pizza & garlic bread done to perfection when cooked but was dry & overcooked on delivery. However the bacon cheese potato tots were undercooked and raw. I hope this was a one off but I wont be ordering again.
October 2022 by edward regan
Phoned after 2 hours to be told it was 2 mins away. No apology.Turned up 20 mins later. No apology.Pizza was lukewarm. Fast food?!?Even the app status was changed to fake it being delivered an hour before it actually was.For the money it?s outrageous. Avoid.
October 2022 by Leah Marsh
Disgusting service! Got home from a long days work and decided to order a pizza to then not get my pizza delivered for 2 hours - when we called, the man was really rude to us on the phone and cut us off to then we called again and he burped down the phone and cut off the second time! Sat down to eat our pizzas to then find out they were both wrong ? will not be ordering from this papa johns ever again - IT?S A NO FROM ME
October 2022 by Steven Stepney
I've been charged twice for my order and 2hrs 10 mins later I still don't have any pizzas. Called many many times. Finally answered and said because of the rain and other people ordered after me that's why it's taken so long (it's literally spiting outside). Absolutely ridiculous service!!! Go somewhere else.
October 2022 by Thai Linh Coxell
I ordered a gluten free pizza at 6.18pm and 8:25pm not delivered and nobody picked up their phone. Not even deserve 1 star. Horrible service!!!!!!
