July 2023 by Google user
Very friendly staff who were patient and helpful as I am not experienced with fragrances and was there to get a gift.\\n\\nWas able to find the perfect fragrance which was so nice I even got a bottle for myself.
April 2023 by Jacqui Prime
Brilliant service and knowledgeable friendly staff as expected.
March 2023 by Kieran Rossiter
AVOID?. Worst customer service ever experienced .Placed an order for Valentine?s Day went to collect 2 days later to be told that order would not arrive until Valentine?s Day. 3 days later ! Website said guaranteed delivery before valentines Day.Perfume was in stock but refused to give me ?Told me to pay for it again and they would refund the following week.I cancelled the order went 2 shops up to boots and purchased the perfume.Complained to head office. Failed to understand my concern not even a letter of apology.I was a paid member of their loyalty club.Not no more I have cancelled and still waiting for an apology 9 days later.Joke of a company will never use again
February 2023 by Selwyn Leacock
Friendly staff, good shopping experience.
February 2023 by stephen wragg
Got my favourite smelly stuff, staff was friendly but cost me an arm and a leg ?
February 2023 by Adetokunboh Famuboni
Got me an IKON Car perfume, the Tom Ford Black Orchid scent is just aromatic - I have since love sitting more inside my car
December 2022 by Amyna Afo
Love love the service recieved in the upstairs store of fragrance lakeside. Thank you JESSICA, you are amazing ?
June 2022 by Issamplayz
Worst customer service ever tha shop on the ground floor !! Waited 15 mins to be served but still wasn?t served , so just left and went to the perfume shop opposite!! The staff was too busy trying to sell a £5 promotion to another customer who didn?t even want it !! And refused a number of times !! In doing that she lost the company £158 !!
April 2022 by O Meireles
Browsed and checked prices.. not as well priced as perfume shop but assistants were helpful
October 2021 by Grant Burrows
Went in to buy some perfume, wasn't sure what was the latest one's out. The young lady in there was very very helpful, informing me of the newest and most popular, including her own personal choice amongst the many samples she sprayed to show me. Choose the one I liked and will be going back to buy a couple of others that she showed me too. Excellent sales person, well done
October 2021 by Zaynoumah Hadjy Mamode
Lovely customer services and great deal
August 2021 by Jack Gold
Ordered online sent an empty parcel they are refusing to refund or send me the goods. AVOID. Use boots instead much better service
September 2020 by Mail Delivery Subsystem
Testers have always run out, so your only option is to smell the faint scent that remains directly from the bottle. Not how I appraise perfumes prior to purchase.
July 2019 by Joyce Warren
Very helpful staff in choosing presents. Also the points card is handy for discount.
April 2019 by Natalie Denton
The fragrance shop is a good place to buy perfume and aftershave the staff are friendly and helpful and you can try just about every sense they have in there. Prices are reasonable but not always the cheapest anywhere. The staff seem quite knowledgeable which is helpful when you are trying to choose I sent for someone else. I do always tend to go here first when shopping for perfume is an aftershave is. I would recommend the shop
