November 2023 by Areeba Najam
Very poor customer service by gary. Was actually misbehaving by not listening to the problem in the product and was forcing to take it back home. Plus the manager is the king of all he is more rude then the rest of the team. I am not happy with there sevice at all
October 2023 by Adrian Stefan Iancu
Incredible store. Huge selection of everything from toys, games, video games, bicycles, scooters dolls, basically everything that a child might like, boy or girl.Everytime we go there with our little one we end up spending almost an hour if not more looking around.
July 2023 by M C
Went to buy a trampoline, but I was not sure if my car was big enough for it. The staff was very helpful. Shout out to Alan who helped me out for the measurement and helped putting the trampoline into my car together. I really appreciated his professional and good service.
July 2023 by John Witchell
Ordered goods on click and collect. Picked up no problem the next day. Clean and well-presented store.
July 2023 by Ramona COCIORVAN
I religiously visit this shop every time, there is one Female staff member who probably doesn't want to be there at all or does not know how to communicate with customers. Neither does she know how to handle any query from customers. I came to return a damaged item, that can be fixed or returned, but we were treated as if we have done some big crime. She doesn't want to hear anything, while I was explaining and in the middle of our conversation she stood aside making a face and suddenly turn her radio on and called the manager, and started telling him (Manager) what to be done, I mean there is a reason why the manager is on his position and why she is not manager cause clearly she doesn't know how to solve any query. let the manager handle the complaint as he is good at his job.I am still waiting for the manager to contact me, it has been a number of days now. As he said he will contact manufacturer and call me, but still nothing- not sure how long it takes to contact the manufacture as they take delivery literally every week. It means they are in good contact.If you call on their landline no one answers, never, doesn't matter what time you call.One thing is for sure I will never recommend anyone to shop from here if it is for long-term use, as there is no one to handle your Query.
June 2023 by Peter
Purchasing an item for my Grandson today. Dealt with Sandra very friendly and patient, She is a credit to Smyths well done Sandra
May 2023 by Shadow R
Went there and bought a cozy coup car for £50 for my sons 1st birthday present when we got home we started to build the little red and yellow car and bits were missing so we took it back to the shop and the young boy who did not have a clue what he was doing called another man over and they was trying to say it our error we should of none and not tried to build it how bad is this and refused to refund us. Very bad service and the manager needs to train there staff with customer service and if u have that attitude toward customers why work in a children's shop very bad service need to employ people who want to work for a children's shop
April 2023 by k cavanagh
Manager very very rude attitude in lakeside branch?should be sacked and someone more approachable to take his place !
April 2023 by Riley Turner
Very good service and very good to get stuff at last minute
April 2023 by Kro Onimole
Have toys for all ages.alao strollers for babies
February 2023 by Robert Latchford
Left waiting 30 for a car seat. I already own one just need a spare. Guy wouldn't let me explain and asked me to wait for a member of staff who had disappeared. Asked again if I could buy and was fobbed off. Asked a third time and eventually, after 40 minutes of waiting.... got my item.
December 2022 by Tony G
Don?t know ladies name that helped us find what we were looking for. But very polite & very attentive. Thank you for making our visit easy.
November 2022 by Lucky Park
Managers need training, letting people walk out with stolen goods. The favourite word c'xx being used on the shop floor, disgrace of a toy shop. Half the staff ain't gotta clue or cant be bothered. Shop elsewhere as you will find the items cheaper
October 2022 by Roy Francis
Nice big toy super store with all major toy brands under one roof. Big collection of Pop Vinyl and wrestling figures (Aew and WWE) which is what I collect, good prices and nice staff.
August 2022 by Allan Baker
They give me free gaming chair
