November 2023 by Susan Jenkins
At 65 i thought i was too old to shop at Primark (even though I'm young at heart) but i was really impressed with the choice and actually got myself a complete outfit for......£28.50! And I love it ? the staff were also very friendly and helpful and the shop floor was so tidy. I'll definitely shop there in future
November 2023 by Sharyn Chigumbura
I love west Thurrock Primark, however today I experienced stereotypical behaviour could be due to my ethnicity . I did complain to a manager about the way Madina the sales advisor behaved as I believe that was uncalled for and the manager agreed and advised me they would have a word with her. However her own colleague she was working with at the station in question even questioned her of her behaviour , totally unacceptable in this day and age. Why be in retail customer service if you behave in such a manner.
November 2023 by elaine andrews
Clothes are still very reasonable and up to date on fashion trends, live Primark make up, they do a great nake up primer...beats spending on dearer brands that are definitely not better than this range.
October 2023 by Adrian Stefan Iancu
Good store and huge range of clothing, shoes and many more. It is quite crowded during busy periods and their cash registers are basically working "non-stop" as theres always queues at the cash out registers regardless of the time of day. An excellent amount of cash registers opened at a time so you wont spend more than 5-10 minutes to pay for something.
October 2023 by Ennay A
Visited the store today (13/10/23 between 2pm and 3pm), and was served by ANITA on the ground floor til. The queue was long and I was able to observe Anita?s bubbly conversation and interaction with other customers and colleagues while waiting in line. This included saying hello, smiling and asking each of her customers if they wanted to donate to Breast Cancer Research. When I was called to her til, I greeted her with a smile and said hello. Her persona immediately changed, she looked disgusted by me and didn?t respond. A few moments later, a woman in a hijab was served at the til beside me. Whilst scanning and bagging my items in silence and a frown, Anita spent some time looking her up and down, giving her quite nasty looks. Anita didn?t thank me, or smile or make any pleasant interaction with me. She simply read out the total, and put the receipt in the bag. She didn?t ask me if I wanted to donate either. The whole interaction was uncomfortable. I took a moment to stop and observe how she served the man who was called to her til immediately after me. Of course, she smiled and greeted him. I?m not calling Anita a racist, but she certainly was uncomfortable seeing and serving Asian customers. Not a very nice experience at all and I hope management do pick up on this and take it seriously.
September 2023 by Pocahontas Possee
Again wear is all the business wear for college students? This branch is also like an oven, making it unbearable to shop comfortably. Turn on the air con and make this a far more pleasant shop for customers
September 2023 by Kip Walsh
Needed to grab some trousers and found what we needed with no pain. Selection good. Prices good. Service Slow. Lots of staff messing around in groups in random places and limited staff on tills, so as soon as the queue is more than a couple of people long it takes ages to get served.
August 2023 by Sarah Bayliss
I like Primark, I don?t always see something I want but I always have a wonder around, just in case. The prices are very reasonable and not too bad on quality for most items. Sizing has got a little better. It is a rather large shop with so much to look at. A great all rounder shop
August 2023 by B B
This Primark store is probably one of the best I've set foot into. Normally I enter by duress and absolutely hate all the products, crowds, store layout and the god awful queues, but this place actually managed to look upmarket!Sadly the queues were just as bad as any other Primark which make car tax day at the Post Office back in the day look like a walk in the park!Ultimately on my visit I decided the intended purchase wasn't really worth the wait in the queue, but hey, I nearly made a purchase!
August 2023 by Mark Lloyd
A shambles of a primark very messy on the shop floor I o it's primark and I no its like a jumble sale on the shop floor but staff are there to try and keep it to some type of level of tidiness and presentableStaff very rude here asked three diffrent members of staff where an item was did I leave with item no I didn'tStaff serving well lacking all customer service no smile no nice day basic basic basic stuff could improve better ?
August 2023 by Alex Millward
Large store over 3 floors, everything was well spaced out and signage was good. There wasn't much seating at the disney cafe, only had 3 tables available.
August 2023 by Persephone
Big store with 3 floors. The children section is good, especially compared to other stores. A lot tidier as well, the clothes on the shelves are actually folded as opposed to being opened up and thrown around everywhere.
July 2023 by Cindy Banister
Visited today (15/7 a busy sat) while in lakeside picked up a couple of small items and my husband went to join the queue, a very nice sales assistant came up to my husband after seeing his walking stick and said no need to wait follow me then guided him to the till and served him promptly so that he didn't have to stand in the queue which would have left him in alot of pain this is the first time that someone has done this for him and we very much appreciated this service thank you so much from us as a family.
July 2023 by Luke Goold
This is a very large Primark, set on several floors, and features just about everything, from men and women's clothing of all styles and designs, to aromatherapy oils and geometric candles, there's even a small Micky mouse eatery for the children. Today the shop was tidy and the staff were kind. I was very happy to see a much enlarged menswear collection, featuring some bold designs and interesting textiles. For all that people may say about Primark, their commitment to using greener materials and kinder manufacturing processes is admirable.
July 2023 by Sunil Chopra
It is a massive shop across 3 floors with plenty of parking outside.Mens section was on the top floorThere was an enormous collection of socks, predominantly black and grey with a small multi pack of unusual colours.I went there looking for dark brown and tan pure cotton socks.I could not find any.I asked a lady assistant for help and she could not locate just brown or tan socks.When I said I was looking for 100% cotton socks she said they did not sell those either just cotton blends. Come on Primark, cater for this atleast.Having said that, I am sure there are many many products that will satisfy the needs of the many, not the one.
