January 2024 by Geoffrey Windham
Good choice, quick service even though busy, friendly staff. Check menu online, good gluten free
January 2024 by Lacatusu Vladimir
Chicken from salad was old cold and undone ?Calzone pizza had inside 2 slices of cheap chorizo, cheap ( they say ham but it's not ) and 1 pepper... Had more pepper than meat ....Avoid this fake salad/pizza placeI had better pizza in my neighborhood fish and chips place :))
December 2023 by Sarah Parminter
Visited here after we took our little girl to Winter Wonderland. Staff were very friendly, and there was an extensive menu to choose from, I had the salmon rigatoni, which I would definitely recommend! The only reason I have rated 4* is because my little girls food when it arrived was stone cold.Kid-friendliness: Staff are very friendly with children and offered colouring crayons and something for our little girl to draw on.Highchairs are available if requested.
November 2023 by David Lancaster
A very busy Prezzo restaurant during half term which was clearly understaffed.Food good as always at Prezzo. I find the choice of starters very boring these days. No chicken/meat options.Starters came out quickly but it took over 45 minutes to get our mains. Didn't bother with desserts for this reason.
November 2023 by Emma Fenn
I have had many positive experiences at other branches but this Prezzo is one to avoid. It was busy as it was half term (but it was about 2pm). We only had to wait a few minutes before a woman came to seat us but she was interrupted by a very abrupt man who barked, " How many?" at us.Everytime she came over, he server kept touching me on the back/shoulder with her hand and I kept moving my body away. I eventually had to ask her to stop after the third time but she still did it to my husband as we were paying.The starters and pasta dishes were fine but my husband's saltimbocca was very thin and over cooked, the cabbage was wet and floppy and the potato looked like it had been heated in a microwave, not roasted al forno as described in the menu. The sauce was incredibly watery. They did replace this meal but then we didnt get to eat together.A really disappointing experience.
November 2023 by Sukhy Roudh
Extremely slow service, from booking a table to waiting 20 minutes at the front door to be seated on a two seater table with three guests, cramped.Took a further 10-15 minutes to get someone?s attention for drinks & possibly move tables, then a further 10 minutes after receiving the drinks we were allowed to order food, the ?truffle fries? came with zero truffle just extra parsley & the tiniest bit of Parmesan, overall very slow experience, quite disappointed because the food was okay, could of been better though.
November 2023 by Matthew Bailey
The food was ok, totally understaffed but the staff were very friendly. One of our desserts came with cream that was off and pretty rank.
November 2023 by Justyna
It's rare to have that welcoming and caring service!We come with two children (one with food allergies) and our elderly grandma who went out first time in a long time.Lady who was our waitress was absolutely lovely!Accommodating and really mindful of our extra needs.Food was great.Espresso was really, really nice.Big plus for vegan options, especially delicious vegan desserts.
November 2023 by Vanessa Shoesmith
We had such a nice time 9/11/23. The lady who served us (might have been the manager, not too sure) was lovely, very attentive and nice to chat to. The food was delicious and she made me the nicest coffee I?ve ever had. Definitely recommend ? the tirimisu and the citrus cooler were amazing also.
October 2023 by Gary Fenn
A very sad outlet of a chain I usually have a lot of time for.Not a single hello, please or thank you during our visit. And staff that would not stop touching our shoulders despite being asked not to. The venue is cavernous and dark, nor fabrics to attempt to buffet sound so you get the experience of a deafening school canteen.To complete the school dinner experience I had one of the worst things I've ever been served in a restaurant: the 'new' saltimbocca was a cardboard-stiff chicken breast, soggy cabbage cooked to falling apart, and an "Al forno" potato that had clearly been microwaved. Surrounding by a watery mess of a sauce. Disgusting.Staff did substitute the meal quickly and without fuss, but I can't get over how (a) that gets on the menu in that state and (b) how a kitchen sent it out.Men's toilets were _dusty_ with calcified limescale on the taps and mouldy grout. Who knows when they were last properly deep cleaned.Prezzo usually has decent standards but this outlier sticks out like a cherry tomato. Avoid.
October 2023 by Oliwia Modliszewska
On last Saturday we had dinner in Prezzo with friends. We got table without booking very quickly. Fantastic customer service. Exceptional costumer service from Fation. He made the atmosphere really amazing and we enjoyed our time. The food were delicious. The cocktails were great. Strawberry lemonade was the best lemonade I ever had. However the tables were sticky and really worn-out, with marks all over them.
October 2023 by David Lilley
Ruined birthday celebration, we had a booking for 1700, but when we arrived it was chaos; 2 members of staff (very junior) no obvious host or manager, queueing out of the door, finally taken to our table, 2 tables pushed together of different sizes! We had pre booked a booth as it was a birthday dinner.The Restaurant was a tip -either uncleared tables with people waiting to pay or people looking stressed waiting to order or food. The bar top was full of dirty glasses. After 25 mins and waving at one of the 2 junior waitresses finally came to take our drinks order, my wife ordered a small Malbec, the waitress replied we have none! We ordered drinks and was meant to be ordering food as well to save time but she wandered off. After 10 minutes we had decided if it took this long to get 5 drinks the food would be a disaster, it certainly looked like it. We informed the waitress we were leaving as the service was terrible, she was rude, We walked out. Dreadful
September 2023 by Amy Holland
Prezzo lakeside is the worst thing I have ever experienced ?food was cold had to send back twice the girls who worked as waitresses had no idea what they was doing spent most time talking in corners and not acknowledging us when waving or calling them over we tried to explain our situation and got treated like dirt this is not the experience and service I paid for ? The waitresses seem to be young and have no experience in the industry and only came over to give us the food .. I will not come back here and not expect anyone to go here unless they want to Be treated like rubbish very disappointed with everything ?restaurant was empty aswell where was the hospitality. Girls where only interested on being on their phones and wearing unprofessional outfits and accessories didn?t feel welcoming ?
August 2023 by Sarah Bayliss
I enjoy visiting Prezzo, it is one of my favourite restaurants. I recently visited with my daughter, it was a Saturday evening so I booked prior to going. On my arrival the restaurant was only half full which surprised me. We ordered our drinks and then she came back and took our meal order. We could see our drinks sitting on the bar. We did eventually receive our drinks just before I was about to say something, then within minutes our starter arrived. The food was nice. Plenty of it. The staff were very friendly but the service was very slow. They didn?t look short staffed, seemed to have enough staff walking around. I do feel that Prezzo is not as buzzy and busy as it used to be but that could be the cost of living crisis for people. I will still be visiting Prezzo because I enjoy their food!
August 2023 by David
Thank goodness for Prezzo. Exhausted after a day out and caught in the evenings torrential rain, we parked up and went looking for food at Lakeside.Prezzo was totally hidden down the end of the row, and only after dismissing everything else we found it. The building work to fix rotting walkways and sketchy looking refurbishments make it almost impossible to spot.The whole meal was enjoyable, from the friendly welcome to the great food. Prezzo always has a couple of new and interesting things to try, can't remember which pizza I had but it was very good.The staff kindly boxed up our kids desserts, it was getting late and tensions were starting to fray. Thanks for a great meal ??Kid-friendliness: Nice menu for kids and good value.
