August 2025 by Muhammad Waqas
Awesome ?
July 2025 by Louise Lane
Not even worthy of 1 star.
Appalling customer service. Needed to try clothes on and found a rail across
Fitting room entrance. Asked the assistant if we could try on to be told the fitting rooms are closed at 20:30 for a 21:00 store closing time to tidy up supposedly. We questioned this and got attitude from the staff member.
Staff on the till wasn't any better, no interaction and when we were told to enter an email address for the receipt and we asked for a paper copy as the clothes hadn't been tried on the huffing and puffing was hilarious.
January 2025 by Nicola Kearney
Pushed to have an email receipt, which is fine, but when I spell it for you, you don?t check it (unlike other stores) get it wrong, and when it doesn?t arrive, act like it?s my issue and tell me there?s nothing you can do and I can?t then get a receipt, I?ll stick to other shops.
August 2024 by Nazifa Tabassum
Absolutely awful experience in New Look Lakeside! I followed this new system where you generate a QR code online and hand over the items for online returns in store. The lady did not scan my items correctly because on the portal it states that I am still due to return the items!! I tried calling their store multiple times on different days but no one picks up, I tried using their chat but I keep getting redirected to a chatbot instead of an actual person, I emailed them but received no response & I'm unable to visit their store because of work! I've lost £48 over this and they are doing nothing to help. They can literally check their CCTV to see that I have given the items for a refund but I'm receiving no help from them whatsoever. All of this because of their new horrible online return system and the workers not processing the refunds correctly! I would advise to never shop there again,
August 2024 by Suraiya Raki
Your staff I forgot her name maybe jamilia or jamilie like this ,her behaviour is too rude and bad.Today i visit your shop and I bought a shoe .and this time i didn't tried every sandle and the shop floor was so messy this time .she order me i have to tidy the shop floor and she ask me i tried every shoe.she have no rights to behaving with me like this.stupid naughty bad girl .too much bad .
July 2024 by Trish Weatherley
After feeling unwell in your Lakeside branch today I would like to thank the staff for their professional and quick response
Water a cool pack and offer to sit in a room with a cooling fan was very much appreciated
although didn't need the fan
Nothing was to much trouble
Thankyou again
Regards Trish Weatherley
July 2024 by Janice Deacon
Lovely shop
June 2024 by Glenna Medhurst
Got a bag and shoes for my niece. Good prices, fair quality and selection. Served quick and friendly
June 2024 by Sasha Cirket
Found exactly what I was looking for in here
April 2024 by Joe Daynes
An ok shop
November 2023 by Steve Whitlam
Signage on discounts was misleading especially around signing up for the app
October 2023 by Gus On the rocks
The manager was so rude. No manners at all. I won't be visiting again.
September 2023 by Jackie Wilcox
My granddaughter went to get some underwear but your shop don't have any bras
August 2023 by Jay Ecc
The Mrs goes here, prices ain't bad, student discount available, click and collect also. If you're a bloke expect to be trapped here for about 30 mins while she goes to try on shoes.
June 2023 by Paul Allen
Great shop would recommend to anyone A +++
