September 2023 by SHARON SMITH
I was helped by Susan today at the Grays branch over the phone. Customer service experiences don't get any better than this. With 35 years experience serving customers in store for the same company, there was simply nothing she didn't know, an encyclopedia of knowledge, it was a pleasure to chat with a friendly master at work. Grays site is now closed two days during the working week but the staff do now serve people over the phone on Tuesdays and Thursdays. Today was Susan's first day supporting people over the phone lines, a very smart move. My experience of Nationwide are rather good on the whole, but Susan is in a league of her own.
June 2023 by Andy
Must say spoke to a member of staff over the phone called leanne with regarding a very embarrassing incident in the Basildon branch. She listen intently and very understanding I can honestly say she is a credit to nationwide Grays. It?s a shame that Basildon supervisors should take a lead out of Leanne?s book.Wanted to draw out some money from my mums account to have some work carried out as I have lasting power of attorney. Only to be refused even though I had two forms of ID only to be told they wanted invoice first to prevent scams.
December 2018 by Ajay Dhillon
Quick service. Great staff.
September 2017 by John Fanning
Staff very friendly. Quick service
