February 2026 by Kathy
Nice staff and clean
May 2024 by pbilson6
We went to Macdonald's West Thurrock Essex on May 22nd 2024 at 19.55 hours.\nWe went through the Drive Thru which to actually order took 20 minute to arrive at the order point.\nTo be told that the items we wanted was not in stock (Biscoff Macflurry)\nSo we ordered two Smartie Macflurrys to be told at the payment point that we had to have mini Macflurries.\nAfter waiting for a further 10 minutes we were served. Taking a total of 30 minutes to be served two ice cream Desserts.\nThe cashier/Order taker sounded board on taking our order.\nNot a very pleasant experience on this visit to Lakeside West Thurrock.\n30 minutes to travel less than 100 metres seems excessive.
March 2024 by DayTrip42304369445
I use the drive through on a regular basis, the last week has been a bit of a disappointment. I arrived there today with one car in front of me, we waited but no one taking orders so we both drove round to the first window. No one there so the first car drove off, l waited still no one so I when down the next window where a young man sad sorry would I like to walk in or reverse back , at this point I threw the towel in and went elsewhere.
November 2022 by morganwB6036TS
Me and my partner visited Lakeside retail park McDonalds and received amazing service from Saad. He was polite and did everything with a smile. He came up to our table and asked if everything was ok with the food and if he could get us anything else. I have never received service like this from a McDonald?s. He is an asset to the company!!
October 2022 by Sarah89nicholls
This restaurant is an absolute shambles, it?s actually mind boggling how they can get the most simplest of tasks wrong, I honestly think they are just a bunch of zombies, sleep walking around the kitchen, I mean no disrespect, but I just think HOW?!?!? Can you get that wrong?!?!?!? There absolute imbeciles, they have zero clue what they are doing, I?m such a idiot for actually going there or ordering from Uber eats, but each and every time I do they ALWAYS get something wrong! I don?t know why I?m so surprised, but it does get me every time because I think HOW??????????????????????????????????????????? I actually just ordered from Uber eats, and it?s not Ubers fault it?s there?s, but anyway I?ve just ordered, they gave me two wrong drinks, there was missing items and cold food. I just don?t get it? They are absolute airheads and have absolute no idea how to read a order receipt, it?s embarrassing. Fast food yeah, but you have to spend a week complaining until you get a resolution. It?s actually a joke.
September 2022 by Pauline Moore
The male that served us in McDonald's had a lovely smile, he was was very efficient and very pleasant, he served us straight away, I don't like going in McDonald's as you have to order by machine and that is the reason I don't go in there. But this person took my order and then I paid him cash. We waited a couple of minutes and then he came with our meal. Was a very happy customer. Sorry forgot to take his name this was at Lakeside, Thurrock.\\nThank you.
September 2022 by Stephen Garelick
Shockingly clear that one hand does not know what the other is doing. I watched my order put together then left as others were fulfilled. The result was cold food and a lack of value. It seems online app orders are prioritised.
August 2022 by Lorraine A
I gave a 4 for my drive through review as the service is great and I am always met by staff who are helpful and happy, which is lovely as I can imagine how stressful the job must be.\\n\\nUnfortunately the food has sometimes been dry if you go after morning breakfast plus a few orders have been wrong when I have made changes so advisable to check food before you leave.
July 2022 by Ubi Sali
More than an 1hour....waiting during the night(1:18-2:25 AM ....shame... the drive trough is way too slow... train your members because they lack of something...speed?!!!! Just ridiculous... even if u go to a fancy restaurant...u don't wait that long....also the manager is a rude person...should take some lessons about customer service... short bald (chubby guy) .....AND HE WAS SO PROUD ABOUT HIS 6 YEARS WITH U..... BUT HE FORGOT SOMETHING....WHAT IS IMPORTANT...HOW TO TREAT A CUSTOMER RIGHT...
July 2022 by Em guy
Rude staff. Item missing from breakfast food order. Ordered 3 breakfast meals and a drink was missing. This was pointed out quite politely but very matter of fact that a drink was missing. Staff behind counter argued that it wasn't. Stated that yes there was a drink missing. The drink was slammed down on our tray while she huffed under breath some comment. No real need for the attitude.The place wasn't very clean. Toilets not very clean.
July 2022 by Xavier Robles
I paid for a large meal, one of the Italian sandwiches on offer. I asked for the fries to by substituted with a salad. The picture attached shows the pathetic offering. This place is a total rip off.
July 2022 by Mandy Nicholls
This ised to be an awesome drive through, now its so bad. They are understaffed over worked. Went tonight placed an order at the drive through for 3 basic 99p burgers and 1 large fries. Told to park in a bay and they would bring it over. After watching a staff memeber walking round the carpark with bags and bags of food..... Serving other people that had beind me in the queue.... After 20mins actually go into the restaurant to ask where my order was..... Sitting on the side luke warm, said they couldnt find me absolute joke. They cant cope with all the uber deliveries that are there as well as normal customers. The queue inside was massive as well. Honestly i wouldnt normally leave a bad review, but worst drive through ever, this has been ongoing for months. Food was cold... I wouldnt have minded waiting if id placed a 'special order'.. But 3 x 99p burger and some fries is hardly challenging. They need to get their act together.
July 2022 by Dinesh Hirani
Took them 27 minutes to give an order of 2 drinks and 3 plain Mcflurry. Told the employee about the fact that I've been waiting 20 minutes for a simple order and they made a side comment. Didn't want to say it to my face. Also my order was ready to collect within 10 minutes on the screen which is even more frustrating.
July 2022 by Dean Rutherford
I queued in the drive thru for 20 mins without moving so decided to park up and go in and order. WOW what an absolute nightmare, there was definitely NO fast food service going on there. They 100% prioritise Mcdeliveries over anything or anybody else. So after waiting another 20 mins at least for our food and drove home only to find out we was missing something off our order. Absolutely useless. Save your time and money people. And the Mcdelivery drivers stand about chatting with people's food in there filthy dirty unhygienic delivery bags before delivering the food. They will definitely NOT be getting anymore of my hard earned money. ??????
June 2022 by Whattheshizzle
Waited 45 mins for my order as at first they got the order wrong and half of it was missing, whilst waiting for my additional items, 2 bins were filled with fresh food. Idk y they can?t just make the items people are waiting for rather than making lots of items just to put straight into the bin.
