September 2021 by Simon Blackwell
The shop in its self is clean and easy to navigate through, with a good selection of sports to fashion wares.\\nWhere it let's it's self down is unfortunately due to the lack of customer service and customer focus it has.\\nThe shop assistants that I saw there look unhappy, uninspired and have little or no inspiration/drive to be there.\\nPrices are moderate and reflect the stock and clientele.
September 2021 by Ad Lo
Good choice but trainer's are more for style rather than sports.\\n\\nStill some good selection of trainers.
September 2021 by Ella Parkinson
Great customer service, went out of their way to find some jogging bottoms for my little boy, THANK YOU
September 2021 by Mick Moseley
Really helpful staff , easy to pay , just the music was way too loud ? but then again I am old.
September 2021 by Wezzer B
Good array of clothing but not very helpful from the staff unfortunately but not a bad shop
September 2021 by Martin Newsome
Plenty of choice. Mostly helpful staff. Bit slow bringing stock down for customers.
September 2021 by Lindz Roze
I'm absolutely fuming bought my daughter's school shoes and they gave me the wrong size.
July 2021 by Sabah Mai
Today at 18:40 I went to the lakeside store 0523 the one that is on the 1st floor. The music was unbearably loud, to a point I heard several customers and staff members complaining that it gives them a headache. I could barely speak to my family members in the store and was literally shouting to be heard. I asked the staff members if it's possible to turn the volume down as I cannot hear my family speak while we are discussing which trainers we will buy.\\n\\nThey agreed its too loud, and said they cannot do anything about it and It's the manager that controls this. I then asked to speak to the manager, or if they can. Nothing happened, my ears were beginning to hurt After, I asked again and if I can speak to the manager.\\n\\nAfter several minutes the manager of the store named Shasha came down. She was already uninterested and had a negative attitude towards me. I said sorry for being a pain but please can you turn down the music I can barely hear myself speak or talk to my family about the trainers we want to buy.\\n\\nShe said she cannot do anything about this and that its controlled by head office. I said that cannot be true I have been to plenty of JD stores and it's not this loud.\\n\\nHer reply was \\\"well if don't like it then I can leave and don't have to be here!\\\", I said \\\"did you really just say that to me\\\". She claimed I was being rude to her staff members. I asked them at front of her as they were standing next to her, was I being rude to you in anyway?. They didn't want to get involved. I then said okay fine I will take this up with your headoffice. As a result I could see the staff members mocking me which was extremely unprofessional.\\n\\nThis is not the kind of service I or anyone expects coming into a JD store.\\n\\nThis is unacceptable behaviour. If it wasn't for fathers day present I wouldn't have bought two pair of trainers.\\n\\nThis will be the last time for sure. I will be putting this on trust pilot too and Google. This was the worst experience I had in a JD store.
September 2019 by RAYMOND KEMP
Easy to shop. Helpful people. Yery Google.
September 2019 by Sanjiwan Sharma
first they reduce items to clear then they make fuss they are not in clearence ..A coloured lady on the checkout in westfield shop was very rude agressive and incompetent .. she should not be allowed in the shop
July 2019 by TorgutM
Visited both JD Sports stores located inside the Lakeside Shopping Centre, Thurrock to buy 2 sets of trainers.
July 2019 by Dylan Shrewer
Shocking staff. Seriously JD if you read your reviews you need to change your staff or do some customer service training. By the looks of other reviews everyone is experiencing the same service.
July 2019 by Leah
Good selection of stock both footwear and clothing. Staff can be attentive and helpful just depends on which member of staff you get.
July 2019 by Mohammed Nasarat
Exellent quality, exellent prices, different class of design's
July 2019 by Stephanie Oldfield
No womens sizes in shorts for large or medium. Music was so loud and awful and rappy I got really put off and left the shop.
