August 2025 by St
I came in today for help with my account and the colleague who assisted me, Emma, was absolutely wonderful. She was so lovely, attentive, and really took the time to make sure all of my needs were met. It just goes to show there are amazing people out there who genuinely care and are always ready to help.
June 2025 by Ian G
I?m so grateful for the help that Jacqueline and Amanda gave me. They went above and beyond to help me with a request that the helpline hadn?t been able to and were very friendly too. Thank you both!
February 2025 by Emma Long
Rude and incredibly unhelpful front of house staff. Requests for support were met with scoffs and curt, impolite responses. Everything and everyone seemed to be a problem for them.
February 2024 by Zahid Jamal
Don?t waste your time coming to this branch, this is just to show their rude faces to the people. Close this waste of a branch with no baking services even for premier customer.
October 2023 by Wolf Dimiter
I would give you 0 stars if I could. Went into the bank today, no clients, just me and the staff. They were very happy NOT to help me. They just pointed the cash machine that I have to use and sit there having their chat... like ,, I'm not going to give any customer advice...,, . Very rude staff. Never used a cheque machine before, so I needed some help, but looks like all three of your staff are just more comfortable to sit there doing nothing but laughing about clients.
April 2023 by Andrei E. Barticel
Cash in Machine out of service for the last 4 weekends
April 2023 by Lewis
Can't pay cash on in person with a paying in slip.
February 2023 by Trevo verde Branco
The agent name Karen, was missing 8 min, and she didn?t want to serve me, saying that she need to worry to close the branch. Well when you have the door open you still need to serve the customer and don?t need to be rude!This happen in Lakeside Shopping centre!Take more care how you treat the customer if you not able to attend then do another job or take some holidays but don?t talk like this with someone!
February 2023 by Patty S
Very bad and rude customer service.
February 2023 by Bobby Barnes
Not a bad HSBC Branch. The ladies that helped me with Banking on my phone were polite and couldn't do enough for me. This location however, is very basic, offers limited HSBC services and is without a physical counter - however this does not affect me
January 2023 by Alexandra Ciubotaru
The worse ever . No cashier no this no that . I have no clue why is existing as a location . I?m seriously thinking to change bank because they are a nightmare
January 2023 by N S
Pay in cash machine didn't work..
September 2022 by Rem Hiam
Great staff and they really try to help with any problems you have. Awesome
July 2022 by Sorin Adrian Burtea
Very nice costumes service!!!
May 2022 by Jon Melson
I'm sure the staff are lovely but it doesn't offer a 'cash desk' so a complete waste of time if (like me) you want access to your money.HSBC please differentiate your branches.
