March 2024 by Katie Mansfield
Absolutely awful!!! They've changed their policy so they won't hold your keys and fit your item whilst you go and do your shopping, you have to wait with your car! There was a 25 min wait, I could have done my shopping in that time, I didn't have time to wait 25mins then do it. The guy on the desk was quite rude - speaking to someone on the phone, another customer at the desk and me, all while filling something in on the computer.I asked for a refund but they can't refund back onto a phone, and I didn't have my card with me.I've tried raising a complaint but you just get a chatbot. It said someone would email in two hours, but that was about 5 hours ago now.Definitely don't recommend and I certainly won't be going to Halfords again.HALFORDS REDPONDED SUGGESTING I USED THEIR "CONTACT US" DON?T MAKE ME LAUGH - THEIR CHAT SAYS THERE'S NO-ONE AVAILABLE THEY DID EMAIL BUT NEVER READ THE REPLIES! I'VE CONTACTED THEM 3 TIMES NOW!
February 2024 by Eleanor Botha
Fast friendly service
February 2024 by Darryl Stone
Placed an online order. Item was ready to collect in 90 minutes. Great service.
February 2024 by John Rob
I ordered a filter online at 8pm, was kept up to date via email, recieved copy of invoice and notified of collection available for next day at 10am. Filter was placed with cashier as you enter the store, good service, good price.
February 2024 by Nathan Michaels
Great service and fitting so prompt
January 2024 by molly nayler
Received the worst possible customer service at the front desk. Lady was so rude to me. After conversing with a friend about my scenario she said she was served by the same woman a couple of months ago and received the same bad service. I won?t be going back and won?t be recommending.
January 2024 by Paul
Thank you too Sharon at Lakeside. Went above and beyond too help me considering she was busy with lots of customers. Helped me find what i was looking for in a matter of seconds. I wish a lot of retail places had staff like this women. This lady is a credit too Halfords. 5 stars for customer service and knowledge.
December 2023 by Me
Thank you too Sharon at Lakeside. Went above and beyond too help me considering she was busy with lots of customers. Helped me find what i was looking for in a matter of seconds. I wish a lot of retail places had staff like this women. This lady is a credit too Halfords. 5 stars for customer service and knowledge.
December 2023 by valentino caruana
Very happy with the service and understanding that they gave me on fitting my dash cam and showing my how to work it.
December 2023 by Gemma Gadsdon
I picked up my bike today from the lakeside store and was served by a lovely young guy called Rob. He was very friendly, helpful and very knowledgeable. He helped me take my bike down the stairs unlike one of the older guys from the previous week. I had to struggle on my own, no help whatsoever. But Rob was very nice and polite. He is definitely an asset to your team!
December 2023 by Paige Ball
On first entering the store I was fairly dissatisfied to be honest. I asked for help to choose a car seat for my 4 year old and the man behind the till just said no one was available, I explained to him that my car was stolen recently and that I didn?t have a car seat for her and that I was given a Halfords car seat voucher from my car insurance as I urgently needed one, as a result of this I could not leave the store without one. I then had to wait around for half an hour after asking him if and when someone can help me. I must of asked him about 4 separate times, I understand everyone was busy but to not even give me an answer and just leave me waiting for that long with my two toddlers was very frustrating. Finally someone very knowledgeable was able to help and he did so very efficiently.
December 2023 by Varuna Desilva
Had Front & Rear camera fixed by Halfords Lakeside. This is our 3rd car they have done, Fixed price of £70. Friendly & professionally done. Happy with the service provided.
December 2023 by John Garnham
Shop opens nice and early, staff were extremely helpful, you just have to love click and collect. Bought new socket set in Black Friday sale :D
December 2023 by Dave Patterson
What a fantastic service this is. She was very good. Autoglass £217+vat Halfords £36 wonderful
December 2023 by Andres Peñafiel
The people on the till need a bit more of people skills when talking to the client. They come across quite blond and this is not the first time?