January 2024 by micky brown
I needed some new wardrobes, so visited furniture village. I was served by a young man named Shane who I could not fault. He explained the different types of designs that I was interested in, I settled for a coner wardrobe in the end which was delivered very quickly.If you visit ask for Shane as he will make you feel relaxed and help you with all of your questions.
January 2024 by Connie Wu
Simeon is a very nice and professional staff. He provides a really good service to us.
January 2024 by J D
Excellent service. Sue our sales lady was professional and knowledgeable. We were able to buy a great sofa which we were very happy with. I can thoroughly recommend Furniture Village and will be going there again in the future
January 2024 by Debbie Painter
We went into Furniture Village after visiting four other furniture shops. Walking into Furniture Village felt welcoming, bright, clean and had some amazing, well presented furniture. We were welcomed by friendly staff but not hassled or jumped on. After a few minutes we were approached by Paul Welsh, who offered us a very welcomed hot drink and cookies! Paul helped us to choose the sofas we wanted, he was very knowledgable, patient, helpful and not pushy, and made us feel at ease when making such a big purchase. It was an enjoyable experience and we would highly recommend this store to anyone. Thank you!
January 2024 by Scott Smith
Suzette at the Lakeside Branch was very helpful and didn't jump on us as soon as our feet crossed the threshold! She gave us time to think and answered all questions and we were able to order over the phone once we had measured and made a decision.
January 2024 by lola akinlade
We first met Tammy Lee on our first visit to the store on boxing day, and she was very welcoming and her product knowledge was amazing.She was proactive without being over bearing.Tammy was very friendly and offered us tea.She gave a demonstration of how the sofas work and answered all our questions willinglyShe is an absolute credit to furniture Village.10 stars
January 2024 by Tracey Hales
Excellent customer service from Suzette Williams. Extremely nice and professional, friendly and helped us with her experience and knowledge of the products. Made buying our new sofas a pleasure. Thank you so much Suzette. We will definitely be back !
December 2023 by E Boi
I was looking for a new bed and mattress. Found loads of options at the store. Sue was very helpful, and pleasant. I saw one bed I liked but decided to checked other stores before making a decision. I eventually returned to Furniture village because of the good reception I received from Sue. Can't wait for my new bed.
December 2023 by Muhibur Rahman
Very good customer service. Simeon from Sales Team helped us to select the right sofa for us, was very patient answering our questions and provided us with excellence customer service. I highly recommend Furniture Village.
December 2023 by joanne taylor
Simeon helped us from the moment we entered the store. He was incredibly helpful, as we were in need of a particular design to support my elderly mother?s needs. Simeon showed us options available and particularly options with recliners, which we did not know were available. Therefore, his understanding and information really helped us to go directly to the options that would suit our needs without wasting time. We looked at other stores after this, but did not find the same level of service and were left wandering aimlessly which reinforced the exceptional service we had received from Simeon. We were very grateful to him, he explained everything really well and I do not think we would have found the Sofa or appreciated the reclining option without his help. Therefore well done Simeon. It is your fault that we bought a sofa. My mum is delighted. Thank you so much. Happy New Year
December 2023 by Sandy Stevens
We went to Furniture Village in West Thurrock generally looking for a new sofa, chair & footstool, not necessarily expecting to come out having ordered one but came away having ordered exactly what I wanted! Our salesman Simeon helped us throughout. He was courteous, helpful, never pushy and ultimately gave us a great deal. He genuinely was in complete contrast to one in a different store we had visited a couple of days earlier, where I could tell the salesman was only telling me what he thought I wanted to hear, and definitely not always the truth.I would definitely recommend this Furniture Village and Simeon.
December 2023 by Sunjoo T
POOR CUSTOMER SERVICE!!Been waiting since June 2023 for a dining table I paid £3000 for and it is now November 2023.They first delivered the wrong table then they delivered a damaged misaligned table with missing bolts and paint chips.Repeated emails and calls and NOTHING from them.Edit:The myexperience@furniturevillage email is worse and the only out come is to take to the furniture ombudsman because they don't respond to emails or callsDo NOT buy from here
December 2023 by Sarah Freeman
I have waited 13 weeks for a sofa that was promised in 8 weeks. It was delayed twice. I?d love to say it finally arrived today but alas what arrived was half of my sofa and half of someone else?s sofa. The half that was for my sofa was damaged. Nobody seems to know where the other half of my sofa is or how long a replacement may take. The delivery men also damaged our wall during the delivery. I can only hope the other half I received of someone else?s makes it to them somehow as no doubt someone else is equally disappointed having received half of mine. No offer of compensation has been made despite the drastic level of incompetence displayed here. Avoid this shambles of a company at all costs.
December 2023 by Wayne Nugent
After looking from store to store we finally found a sofa we wanted and they could deliver in the timeframe we wanted.If you ever go in this store ask for Laura, she really knows her stuff and went the extra mile to help us, had all the answers and even checked in with us after the sofa arrived to make sure we was happy.The management of the store should be proud of her.
December 2023 by Francess Lawson
We went in to get a sofa but we were not sure of the size because of our living room. But David Sparks came to our rescue and he assisted us through out the process. Thank you so much.
