December 2023 by MAHMOUD SAID MUHIDIN
Visited the shop and wanted to purchase a shoe though when Sara the lady at the till removed the shoe to have a look that the shoe was in good condition and both sizes were correct we noticed it had a slight manufacturing error anyway she really was helpful called her manager out even went to lengths to try and get the assistant manager to help and made me feel really confident of her customer service and how she handle the situation at point, will definitely be shopping at this branch when am in town,Thanks.
November 2023 by Tyrone Esuman-Gwira
Whilst I was in the changing room they casually decided to unlock it WTH
November 2023 by Mrs R
Victor was amazing during our shopping trip. We came earlier for a pair of uggs that another team member said we can only purchase off the shelf, it had been worn by others and we couldnt justify buying it full priced when it was clearly worn/used. We were told thats the only pair left. We returned back to the store later the same day and was greeted by Victor who went and got us a fresh pair of Uggs from the back and we were in shock. Left very happy customers, thank you Victor!!
November 2023 by Jaku Elton
Worst services i never recommend this shopp in leakside shopping centre
October 2023 by H. Y
Today, they tried to accuse two of my friends of theft in a workplace full of employees who have forgotten where fathers come from. And when they hire them, don't they test them to remove the dirty, derogatory, prejudiced thoughts in their minds?
September 2023 by Enoo
One of the best Footasylum. Had the Air Force 1s I wanted. Staff are also the best. They're friendly and polite and helped me out with which design to choose. Reccomend this place to anyone.
September 2023 by Zamira
Sharif and his team was great and had excellent customer service
February 2023 by amanda bubb
Went onto the store twice yesterday on two seperate occasions experianced the worst customer service.The first time i entered two of the employees were standing at the front of the shoe section. I needed help so approached them they looked at me and continued their conversation. I stood there then said excuse me. They continued there conversation i said excuse me again for them both to turn, huff and give me the filthiest look. I asked my question they didnt answer me but continued their conversation and just pointed in the direction i needed to be. He begrudgingly came over and answered my further questions but as soon as he could get back to gossiping with his fellow employee he ran off to him.The second time i entered we walked to the front desk again two guys were behind the desk chatting looked up at us looking at them saying excuse me. No acknowledgement, we then said excuse me louder to then receive another round of filthy looks and a point in the direction we needed.Every single employeee just glared at us in there and the whole experiance was just uncomfortable and must say they were disgustingly rude.Luckily we had the most amazing service in footlocker. Would avoid foot asylum for all future purchases.Customer service is a big problem. Do better.
February 2023 by Louise Christie
I called the store today and received a great customer service. I got all the information I asked for regarding a pair of New Balance trainers.Thank you
February 2023 by Hamza Ibrahim
Didn?t respect my service lakeside Footasylum staff were rude no help made me feel uncomfortable
January 2023 by Sam Roberts
Really really slow to help, long wait at the till, very disinterested staff. And awful music.
January 2023 by David Ross
You can buy the shoes but you cant try them on why would anyone spent £200 on a pair of shoes that they cant try on
December 2022 by cathy thomas
This team has been really great full. Went out there to give me great service. Order goods for me online and check the stock and go through all the products to help me find a suitable Christmas present. Thank you FA team. Jam, Sarah, sharif and Evie and Mia. That?s all their names.
December 2022 by Isabelle Barber
Absolutely terrible poor customer sevice
December 2022 by Caroler Dixon
Sharif was extremely friendly and sweet, great service.
