December 2023 by Magdalena Jakubas
I?ve been mis-sold tablet, and of your employees name Grace hide the price of £10 per month for 24 months contract. I?ve been promised this tablet for free (first of all I didn?t even want that). After speaking to a manager name Harry, I?ve been told to come in to return the tablet and contract will be cancelled. However one of your employee name Grace started arguing with me that she 100% said it is extra charge and she will prove it to me. I will never agree for ?tablet for free? to pay extra £10 per month as it is total of £240 for the tablet I didn?t even wanted! I feel scammed and cheated and I won?t stop until this is cancelled. I was very happy customer with EE having home WiFi, and 2 phone numbers from few years, but this is ridiculous and it never happened to me before! I asked to speak to a manager again, and I?ve been told there is no manager now as he?s on annual leave. Already raised a formal complaint through your website, however I?m more than happy to speak to a store manager again!
September 2023 by mawa xplood
The worst shop ! The worst network ! The worst employee who are lying the customers in regard the contracts ! Please avoid !
August 2023 by Forster Danso
Better
October 2022 by Garry Whelan
Not very informative
October 2022 by Google user
Went in this store. Was sold a new upgraded contract. Was told my bill will be £1 cheaper so happy days. Then i was told i had to pay £30.00 fee for the phone. So i paid it. Then i was told i had to take out the BT fibre contract even though i told him i didnt want it. But in order to take out this plan i had to take it. He said take the bt aswell but then cancel it 24 hours after. This was on a saturday\\nMonday came i cancelled the bt fibre broadband.. and on the friday i was then given a monthly text message by my ee my bill is ready.\\n\\nNot only was i miss sold a contract aswell as being told i had to take out bt broadband by Joey in store but my bill is now £20 more a month.\\n\\nWhat an absalut disgrace. I have been with ee just over 20 years. To be treated this way\\n\\nI spoke to ee over the phone and they said there is nothibg they can do as ee shops can do what they like. Im fuming. She said if only i done it with ee over the phone as i would of had better deals and not get mugged off. . I will be making a huge complaint this week. This was Joey from lakeside store.\\n\\nPoor sales service at its best.
October 2022 by laura nicol
Went in this store. Was sold a new upgraded contract. Was told my bill will be £1 cheaper so happy days. Then i was told i had to pay £30.00 fee for the phone. So i paid it. Then i was told i had to take out the BT fibre contract even though i told him i didnt want it. But in order to take out this plan i had to take it. He said take the bt aswell but then cancel it 24 hours after. This was on a saturdayMonday came i cancelled the bt fibre broadband.. and on the friday i was then given a monthly text message by my ee my bill is ready.Not only was i miss sold a contract aswell as being told i had to take out bt broadband by Joey in store but my bill is now £20 more a month.What an absalut disgrace. I have been with ee just over 20 years. To be treated this wayI spoke to ee over the phone and they said there is nothibg they can do as ee shops can do what they like. Im fuming. She said if only i done it with ee over the phone as i would of had better deals and not get mugged off. . I will be making a huge complaint this week. This was Joey from lakeside store.Poor sales service at its best.
August 2022 by Phil Page
Very helpful member of staff, highly recommended.
June 2022 by Roger Manley
The staff were very helpful
January 2022 by C S
Very good service and informative.
January 2022 by Graeme Burton
Poor service received
November 2021 by Ioan-Adrian Pop
Perfect services. If you are looking for a good deal and you want to be treated fair you need to go on the 1st floor shop and look for Dean. Just imagine your best friend explaining what's best for you and you'll see that Dean is your man. With the help of Lee who is the shop manager if I'm not wrong I have got the best deal in report of money/value. They are both great and their advices helped me to choose correctly.This is a clean and tidy store with very skilled and efficient staff.Thank you for all your help guys.Thank you Dean, thank you Lee and hope to see you guys soon again???
October 2021 by Adrian Pop
Perfect services. If you are looking for a good deal and you want to be treated fair you need to go on the 1st floor shop and look for Dean. Just imagine your best friend explaining what's best for you and you'll see that Dean is your man. With the help of Lee who is the shop manager if I'm not wrong I have got the best deal in report of money/value. They are both great and their advices helped me to choose correctly.This is a clean and tidy store with very skilled and efficient staff.Thank you for all your help guys.Thank you Dean, thank you Lee and hope to see you guys soon again???
October 2021 by Paul Cocklin
Didn't have the phone in stock
October 2021 by Mark Kirby
Friendly, helpful staff
September 2021 by Phillip Cassidy
Very helpful staff
