September 2023 by Allergy Mum
Bought a Birthday bear for my excited 5 year old, but the substitute bear was very poor quality and falling apart. The fluff falls off in your hands and goes everywhere. It ended up in my child?s eyes and mouth. I ended up driving nearly an hour to take it back only to find out they are all the same. I was willing to pay more to get a better quality bear/pay the difference, but the member of staff said I couldn?t. Needless to say my 5 year old is now very upset. I have spent a hundreds in this shop. Customer service is poor. Also up selling to children is not acceptable in my opinion. The staff ask the children what they want. Overall it feels like BAB are money grabbers and the quality lacks in their products & customer service skills. I don?t recommend.
August 2023 by B B
Great place to take spoilt kids who have expensive taste and require something more bespoke than the stuffed toys you would get in Smyths Toys.A basic "bear" with one outfit can be had for around £30, but the staff are great at upselling lots of optional extras such as a heart that apparently is sewn into the "bear", a scent sachet, sound module, and even a "birth certificate".All these options (the birth certificate in particular) are garbage... the voice module will have you wishing the battery fails quickly, the scent is so deeply recessed that you can't smell it, and the heart.... why bother? But what's and extra £30 to put a temporary smile on your kids' faces huh? :DThe "bears" are not necessarily bears and could be a cat or a rabbit or anything.... well maybe not something cool like a gecko or praying mantis, but 4 legged fluffy things.Aside from a few negatives, if you're in the market for a bespoke(ish) cuddly toy, this is your place!
August 2023 by Caz
We visited today and the girl who served us was really bubbly and fun, we bought a Sprigatito plush. :)
August 2023 by Abby Sibthorpe
Johnathan an team are amazing, adore them all to bits and have made every experience so magical!
August 2023 by Moxi Fletcher
walking in I was instantly welcomed by the lovely workers,, the environment and atmosphere was very nostalgic and I Immediately felt safe.Props to all the workers !!
July 2023 by jojo x
Went on a Sunday was crazy busy I guess I should of expected that ,was a wide choice of bears ,small amount of clothing ,there was a que to get the bear stuffed 15 mins maybe my 5 year old got a bit overwhelmed as it was so much going on and very busy was hard to move so maybe try go on quieter days if your child is not going to handle a lot going on plus there was agroup for a party .Spend quite a bit of money ? as it quickly adds up, so might have to watch that, lol .Overall staff seemed friendly and my daughter was very happy with her bear so that's ok .I'd go again just maybe in the week and not in a hoilday and have to watch the prices
June 2023 by Rebecca Larkin
Good range of items, staff all very friendly and helpful. Prices? Extortionate!! Chose the £15 dog, after an outfit, a heart, a smell and a bag, it cost £51!!! Ridiculous!!!
June 2023 by Catherine West
Just popped in for a look round.Big hints to my husband for my birthday
May 2023 by Daniela Pletea
Amazing Lady who served us had absolutely good vibe and make my daughter experience fabulous thank you
April 2023 by Wayne Ansell
Daughter loved it. She bought an eighteen pound cat which after extras ended up costing close to £35 they up sell very well by using the child to pull at your heartstrings so you can't easily say no.They will try to sell you a smelly thingy that fragrances the bear, a sound that goes in the paw, a heartbeat device that goes in the body, they will also try to sell others extras and clothing. Even at the end at the till, they try to sell you a "bear rucksack" for (I believe) £5 or a simple box for £1.Most extras cost around £5 each.Very pleasant and friendly staff.
April 2023 by Sarah Radley
Welcoming staff and well stocked. Was very busy so you may have a wait to stuff your bear. We purchased a pre stuffed bear so didn't have to queue for anything.
March 2023 by Trevor Hartley
Great experience today what an asset Mya is to the store!! She was fantastic, I felt like she could sell me the whole shop.. Very friendly & professional
February 2023 by Hannah Salem
Store was clean, staff were lovely and really engaged with my son. It was his 3rd birthdayAnd he choose his birthday bear, he loved filling the bear with the staff member. I would highly recommend this as a fun outing with the kids.
February 2023 by Nicola Roberts
Took our Grandaughter yesterday my 1st time building a bear . The staff member was so helpful and really involved our Grandaughter even dressing our choice of bear (stitch) in heart print pjs and fitting him with a beating heart so she could feel it . Great experience and I can't wait to take our grandson ! Well Done Build a bear team!
February 2023 by Soph
staff were so friendly and talkative. really enjoyed being in there ! the atmosphere was so welcoming too
